Engine Product Support Sales Manager

Key Qualifications

• Minimum 3+ years of sales management experience, with demonstrated success in developing and leading high-performing teams
• Proven ability to analyze market trends, competitive landscapes, and customer needs to drive growth strategies
• Strong negotiation, relationship management, and customer engagement skills with a focus on long-term partnerships
• Solid financial acumen, including experience with pricing strategies, margins, and profitability analysis
• Highly self-motivated with the ability to manage multiple priorities in a fast-paced, evolving environment
• Excellent organizational, written, and verbal communication skills
• Valid driver’s license required with ability to travel locally up to 50%

Responsibilities

• Key resources (people, leadership, time) are provided to successfully sell engine parts and service
• Plan, direct and coordinate activities to develop and control sales and service programs to produce our targeted engine parts and service sales volume and margins
• Provide a high level of customer satisfaction in alignment with our corporate values
• Take appropriate actions for significant growth opportunities by planning and controlling marketing strategies, tactics and sales techniques for promoting sales of CSA's and product support
• Engine Product Support Sales operation is effectively and efficiently managed
• Review quotation worksheets, contracts and purchase orders prior to acceptance
• Maintain working knowledge of Caterpillar Merchandising Programs
• Maintain positive working relationship with Caterpillar Sales and Support Groups
• Review receivable with sales force and support collection efforts in conjunction with the Credit Department
• Work effectively with Parts and Service Management to determine pricing of work, control costs and communicate work schedules in an all-win manner for all stakeholders
• Support is provided to Power Systems Sales and Project Management initiatives by effectively collaborating with service departments
• Collaborate with Service Supervisors in developing and implementing marketing plans for promoting sales of CSAs and product support
• Work effectively with Sales force to provide CSA's, life cycle pricing and customized product support offerings for new opportunities
• Work effectively with Project Management to ensure product support coverage exists for all new installations including customer training
• Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety
• Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability
• Take accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiatives
• A culture that focuses on safety and safe work habits
• Be an active part in the continuous improvement of H.O. Penn’s safety culture
• Timely completion of any required safety training for self (including all direct/indirect reports)
• Adherence to all Environmental, Health, and Safety Policies
• Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task
• Contribute to positive customer experiences by maintaining the professionalism, appearance and accessibility of our facilities
• Continually assess the appearance - including cleanliness, professionalism, maintenance and compliance with company policies of your area of responsibility
• Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilities

Qualifications

• Minimum 3+ years of sales management experience, with demonstrated success in developing and leading high-performing teams
• Proven ability to analyze market trends, competitive landscapes, and customer needs to drive growth strategies
• Strong negotiation, relationship management, and customer engagement skills with a focus on long-term partnerships
• Solid financial acumen, including experience with pricing strategies, margins, and profitability analysis
• Highly self-motivated with the ability to manage multiple priorities in a fast-paced, evolving environment
• Excellent organizational, written, and verbal communication skills
• Valid driver’s license required with ability to travel locally up to 50%

Pay

$110,000-$135,000/year (dependent on relevant experience)

Schedule

Not specified

Benefits

• Medical / Dental / Vision Insurance
• 401(k) with company match
• Paid time off & company holidays
• Company provided cell phone, laptop, & vehicle