Engagement Support Specialist with Security Clearance

Responsibilities

• Cook up engagement kit requests and approvals with federal leads
• Manage tracking and status reporting for all active engagement kits
• Coordinate software license procurement and management
• Facilitate hardware shipments and supplemental field device logistics
• Serve as primary point of contact for engagement leads, analysts, and case managers
• Compile and distribute weekly operational reports to federal leadership
• Maintain engagement documentation and configuration records
• Coordinate scheduling for kit provisioning and decommissioning activities
• Track and report on engagement timelines and service level agreements
• Support real-time coordination during active operations
• Facilitate communication between technical teams and operational staff
• Manage resource allocation requests and priority adjustments
• Cook up data archival confirmation and engagement closeout procedures
• Maintain inventory of available resources and capacity planning information

Requirements

• U.S. Citizenship
• Must have an active TS/SCI clearance
• Must be able to obtain DHS Suitability
• 3+ years of experience in technical support, coordination, or program management roles
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Experience working with federal government stakeholders
• Proficiency with collaboration and project management tools
• Able to work effectively under pressure and manage competing priorities
• Strong attention to detail and documentation skills
• Customer service orientation with technical aptitude
• Experience with reporting and metrics tracking

Desired Skills

• Experience supporting cybersecurity or incident response operations
• Familiarity with cloud technologies and terminology
• Background in IT service management or operations
• Experience with ticketing and workflow management systems
• Knowledge of federal procurement and logistics processes
• Experience in 24/7 operational support environment

Required Education

Bachelor's degree in Business Administration, Information Technology, or related field, or High School diploma and 7+ years of directly relevant experience

Desired Certifications

Project management or ITIL certification

Syndeo: ESS-3410