Engagement Specialist, Community Crisis Team

About the role

Engagement Specialists provide recovery support services to individuals experiencing depression, anxiety, substance use, or other distressing symptoms. You will offer peer support, advocacy, and linkage to services through in-person, virtual, and telephone-based support. This team responds to individuals in need anywhere, anytime—ensuring no one faces a crisis alone.

Responsibilities

• Provide peer support via face-to-face, telephone, and virtual sessions
• Serve as a role model, mentor, and advocate
• Support individuals in navigating mental health, substance use, and community resources
• Participate in team-based response to individuals experiencing crisis
• Deliver assertive outreach and engagement
• Deliver case management services to assist individuals in accessing ongoing treatment
• Maintain productive relationships with referral partners and community providers
• Collaborate with a multidisciplinary team including case managers, crisis staff, counselors, psychiatric providers, and leaders

Requirements

• High school diploma or equivalent required
• Must self-identify as having lived experience with a mental health and/or substance use condition
• Required to obtain Certified Recovery Support Specialist (CRSS) certification within 12 months of hire
• Must be 21 years of age or older
• Valid driver’s license, reliable transportation, and proof of auto insurance required

Qualifications

• Ability to engage individuals in behavioral health treatment
• Flexibility—each day will look different
• Knowledge of psychiatric, substance use, medical, and community resources
• Strong oral and written communication
• Excellent teamwork and customer service skills
• Ability to navigate electronic health records
• Proficiency in Microsoft Word and Excel
• Commitment to personal and professional growth

Skills

• Ability to engage individuals in behavioral health treatment
• Flexibility—each day will look different
• Knowledge of psychiatric, substance use, medical, and community resources
• Strong oral and written communication
• Excellent teamwork and customer service skills
• Ability to navigate electronic health records
• Proficiency in Microsoft Word and Excel
• Commitment to personal and professional growth

Benefits & Perks

• Generous Paid Time Off: Vacation, sick, personal, and holidays
• Wellness Benefits: Every other Friday off (paid)
• Employee Assistance Program (EAP)
• Fitness reimbursement
• Comprehensive Insurance Options: Health, dental, vision
• Flexible spending accounts
• Supplemental life insurance
• Significant employer contribution toward health insurance premiums
• Retirement Options: 401(k) and Roth
• Professional Growth: Tuition assistance and continuing education
• Loan Forgiveness Eligibility: National Health Service Corps