Engagement Specialist, Assisted Living

About the role

We’re seeking an Engagement Specialist – Independent & Assisted Living (AL/IL) to oversee resident engagement programs and implement Milestone’s 6 Principles of Well-Being.

Responsibilities

• Interview all new residents within 7 days of move-in to assess interests using the Resident Interest Worksheet
• Provide new resident orientation to available programs and opportunities
• Continuously assess residents’ preferences and recommend programs to meet their needs
• Utilize “Get to Know Me,” Resident Interest Worksheets, and “25 Things” tools to guide engagement
• Develop a monthly calendar designed to stimulate residents intellectually, physically, socially, and spiritually
• Cook up and manage daily activities while staying within budget
• Secure and coordinate internal and external entertainment aligned with resident interests
• Collaborate with leadership in interdisciplinary meetings
• Plan and execute quarterly marketing events with Sales & Marketing and Culinary leadership, including planning, set-up, clean-up, and promotion
• Cook up and coordinate transportation for off-site activities, including sightseeing, medical visits, and destination outings
• Ensure safe work practices and compliance with Safety Committee standards
• Support the Executive Director with investigation and follow-up of workplace injuries as needed
• Foster teamwork, take initiative, and support coworkers, residents, and visitors
• Perform other duties as assigned

Requirements

• A High School Diploma or equivalent required; Associate or Bachelor’s degree strongly preferred in Social Service, Business, Recreation, or a related field
• Minimum three years of experience in assisted living preferred
• Proven ability to lead and manage staff
• Strong written and verbal communication skills
• Excellent interpersonal, relationship-building, and mediation abilities
• Strong organizational skills with the ability to prioritize, plan, and follow through
• Ability to work independently, make decisions, and remain calm under pressure
• Proficiency with Microsoft Word and Excel preferred
• Pleasant, professional, and personable demeanor
• CDL preferred

Benefits

• Medical, Dental, Vision (full-time employees)
• 401(k) with employer match
• Generous PTO
• Pet insurance
• Perks at Work
• Employee Assistance Program
• Voluntary benefits options