Engagement Specialist - 3rd Shift, Full Time

Position Purpose

The Engagement Specialist will be hired from within the community area/neighborhood identified as Population of Focus (POF). Provide outreach and engagement services to ensure that POF is aware of the availability of mental health services and actively participate as partners in the design, implementation, and evaluation of crisis solutions.

Qualifications

• High school diploma, GED, or higher education
• Must hold a minimum DMH designation of RSA (Rehabilitative Services Associate)
• Willingness, ability, and commitment to serve as a role model for recovery
• Valid driver’s license and ability to meet Agency insurance requirements
• Belief in the mission and vision of Rosecrance

Responsibilities

• In partnership with other team members, provide mobile crisis response services in the community when dispatched.
• Support the engagement of individuals hesitant to interact with behavioral health professionals or first responders through trust-building and resource provision.
• Actively participate as a partner in the design, implementation, and evaluation of crisis solutions.
• Advocate for individuals with professionalism and a collaborative, non-confrontational approach.
• Provide appropriate behavioral interventions and advocacy for individuals experiencing adverse mental health conditions.
• Demonstrate comprehensive knowledge of community resources and the full range of services offered by Rosecrance.
• Provide clients with resources tailored to their needs, including referrals to additional treatment resources when necessary.
• Conduct thorough follow-up communications with clients and/or their families, and provide additional referrals as required.
• Ensure timely completion of all required documentation within designated timeframes.
• Participate in training sessions aimed at obtaining the CRSS credential if applicable.
• Participate in statewide events/summits/trainings/activities that support the education and development of consumer provider services.
• Attend all scheduled meetings of staff, team meetings or appropriate committee meetings as designated.
• Facilitate transportation of clients to Rosecrance buildings or hospitals as needed.
• Contribute actively as an integral member of the clinical team, fostering collaboration and inclusivity by participating in all team meetings, discussions, and activities aimed at enhancing client care.
• Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model and demonstrate positive guest relations in representing the agency.

Schedule

Hours: Monday-Thursday, 10:00pm-8:30am
Shift: 3rd shift 10pm-8:30am
Training: Monday-Friday between the hours of 8:00am-5:00pm

Compensation & Rewards

• Starting Pay (based on education, experience, and credentials): HS/Ged: $19.88
  Associates: $20.82
  Bachelor's: $21.70
• Shift Differentials: Second shift: +$1/hr.
  Third shift: +$2/hr.
• Incentives: Additional Pay Enhancements in addition to Base Salary: Professional Certification (e.g., CADC, CRSS, or CPS): +$0.72/hour (equivalent of +$1,500 annualized)

Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

About Rosecrance

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.