Engagement Manager - Scaled Accounts

About the Role

The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Engagement Manager to join our growing team and help a large portfolio of law firms and corporate legal teams fundamentally change the way they work with Legora.

Responsibilities

• Own the post-sale motion end-to-end for a large portfolio of law firms and corporate legal teams across our North American scaled portfolio.
• Design the scaled adoption playbook: tech-led onboarding, enablement, and change-management motions and target outcomes for how scale customers adopt Legora and transform their work.
• Execute the playbook, sequencing automated touchpoints and interventions from initial rollout to firm-wide adoption, adapting as client needs and Legora's capabilities evolve.
• Facilitate strategic touchpoints with high-stakes accounts, using one-to-many enablement to surface opportunities and guide the portfolio toward maximum value from Legora.
• Drive sustained value through programmatic operations: templated success plans, scaled training, and digital value reviews.
• Manage portfolio health by monitoring adoption signals to proactively address risks and growth opportunities.
• Own commercials end-to-end, running renewals and expansions as repeatable motions with data-driven forecasting.
• Orchestrate cross-functional engagement to accelerate client success, maintaining portfolio context and coordination.
• Translate customer feedback into action by collaborating with Product, Engineering, and Marketing to inform roadmap and positioning.

Requirements

• Scaled customer success, renewal management, or customer education background with a track record of designing programs for large customer bases.
• Experience building repeatable adoption playbooks and delivering them at scale across digital channels.
• 3+ years (Manager) or 6+ years (Senior Manager) in scaled/digital customer success, operations, or account management, ideally in B2B AI or Legal Tech.
• Proven ability to drive adoption, retention, and expansion in high-volume client portfolios.
• Ownership of commercial metrics (GRR, NRR) with experience running renewals and expansions using data and automation.
• Technical fluency in configuring CS/CRM platforms, AI tools, LMS, and data visualization systems.
• Data-driven approach to customer health, forecasting, and portfolio strategy.
• Exceptional program management and prioritization skills for multi-client, multi-workstream environments.
• High emotional intelligence and adaptability in fast-paced, early-stage settings.

Qualifications

• 3+ years (Manager) or 6+ years (Senior Manager) in relevant fields.
• Experience in high-growth B2B AI or Legal Tech preferred.

Skills

• Systems thinking and technical tool deployment.
• Metrics-driven decision-making.
• Cross-functional collaboration.
• Playbook design and execution at scale.

Benefits

• Medical, Dental, and Vision plans with multiple options.
• HSA or Healthcare FSA.
• Generous parental leave and Maven Clinic access.
• Dependent Care FSA and One Medical membership.
• Pre-tax commuter benefits, life insurance, and 401(K) with company match.
• Unlimited PTO and robust voluntary benefits (identity protection, legal coverage, pet programs, etc.).

Compensation Range: $114K - $169K