Engagement Manager (SaaS Implementation)

About the role

Tekion is a company that disrupts an industry that hasn't changed in over 50 years. They've created the first and fastest cloud-native automotive platform, including the Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC). These platforms connect the entire automotive retail ecosystem through one seamless platform, using cutting-edge technology, big data, machine learning, and AI.

Responsibilities

• Own and drive the full project lifecycle for SaaS solution launches, from kickoff through Go-Live and post-launch review, ensuring all milestones are met on time and within scope.
• Develop detailed project plans, timelines, and responsibility matrices; track progress and proactively address deviations or obstacles.
• Lead project meetings, assign action items, follow up rigorously, and hold all contributors—including dealers—accountable for their deliverables and active participation throughout the project.
• Act as the primary point of contact for dealer partners, guiding them through technical and operational requirements to ensure full engagement at every phase.
• Establish clear communication channels with the dealer, provide regular updates, and promptly escalate and resolve issues or bottlenecks that may impact project outcomes.
• Maintain meticulous, up-to-date project documentation, including requirements, agreements, meeting minutes, action items, and status reports.
• Ensure all decisions, changes, and progress are thoroughly documented to provide full project transparency and auditability.
• Apply strong project management methodologies (e.g., Agile, Waterfall, or hybrid based on project needs) to ensure disciplined execution and risk mitigation.
• Identify, assess, and manage risks and dependencies proactively, implementing contingency plans as appropriate.
• Deliver regular, concise progress and risk reports to leadership and stakeholders, highlighting achievements, challenges, and next steps.

Requirements

• Bachelor's degree in Business Administration, Management, or related field
• Master's degree in Business Management or related field preferred
• 3+ years in client services or account management
• 2+ years in SaaS platform onboarding
• 5+ years in a customer-facing role
• Expertise in SaaS platform configuration and customization
• Experience with customer relationship management (CRM) systems
• Knowledge of data analytics and reporting tools
• Familiarity with issue tracking and resolution software
• Competence in workflow automation tools
• Skill in facilitating virtual meetings using web conferencing platforms
• Understanding of user onboarding tools and best practices
• Aptitude for managing and interpreting customer feedback systems
• Past success in streamlining onboarding processes for improved efficiency
• Proven track record of successful client onboarding and engagement
• History of maintaining high client satisfaction ratings
• Experience in leading cross-functional project teams to meet client objectives
• Willingness to travel approximately up to 50% of the time, which may include overnight stays and various modes of transportation

Qualifications

• Bachelor's degree in Business Administration, Management, or related field
• Master's degree in Business Management or related field preferred
• 3+ years in client services or account management
• 2+ years in SaaS platform onboarding
• 5+ years in a customer-facing role
• Expertise in SaaS platform configuration and customization
• Experience with customer relationship management (CRM) systems
• Knowledge of data analytics and reporting tools
• Familiarity with issue tracking and resolution software
• Competence in workflow automation tools
• Skill in facilitating virtual meetings using web conferencing platforms
• Understanding of user onboarding tools and best practices
• Aptitude for managing and interpreting customer feedback systems
• Past success in streamlining onboarding processes for improved efficiency
• Proven track record of successful client onboarding and engagement
• History of maintaining high client satisfaction ratings
• Experience in leading cross-functional project teams to meet client objectives
• Willingness to travel approximately up to 50% of the time, which may include overnight stays and various modes of transportation

Skills

• Project management
• Customer relationship management
• Data analytics and reporting
• Workflow automation
• Virtual meeting facilitation
• User onboarding
• Customer feedback management

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• An open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Pay

$90,000—$150,000 USD

Schedule

Remote position with potential for travel throughout the United States and/or Canada, or other locations.