Engagement Manager Revenue Cycle

Job Summary

The Engagement Manager serves as a key leader within the Consumer Engagement Center, supporting two core operational wings: Appointment Scheduling & Provider Template Design and Financial Clearance. This role acts as a bridge between front-end revenue cycle operations and clinical departments, identifying opportunities for workflow optimization, supporting standardization, and driving improvements in patient access and financial performance. This position requires a deep understanding of front-end revenue cycle functions and a collaborative, solution-oriented approach. The Engagement Manager will serve as the primary liaison for clinical partners, ensuring alignment between clinical operations and Consumer Engagement Center objectives.

Essential Functions

• Manage the revenue cycle for several clinical departments.
• Identify revenue opportunities in all aspects of the revenue cycle including Registration, Charge Capture/Reconciliation, Charge Edits, Denials Management, and Write-offs.
• Prepare and deliver monthly presentations to clinical department Chairs, Administrators, finance directors on key performance indicators including: Performance to budget, A/R Days/Aging, Charge Lag, Unsigned Encounters, Denial rates.
• Complete presentation deliverables on time.
• Document and complete meeting follow up items.
• Create, run, and analyze AR reports identifying commercial and government denial trends, reporting findings and results to identify and drive process improvement within claims follow up teams.
• Clear communication of AR issues and project plans supported by data.
• Work with clinical departments and Professional Services Analytics team to develop accurate revenue budgets. Assist client departments with quantifying budget impact of new programs or clinical hires.
• Reports on driving factors of variances to budget throughout the year to FPG leadership.
• Create accurate revenue forecasts for upcoming year driven by historical payment performance, volume targets received from departments and taking into account any revenue cycle improvements or headwinds expected.
• Works with clinical departments, business development and strategic planning teams to develop revenue projections on proposed expansion sites and innovative clinical services.
• Prepare financial models to accurately predict incremental revenue that will be added.
• Develop strong relationships with key stakeholders within clinical departments and FPG leadership.
• Maintain excellent data analysis skills to come up with accurate revenue forecast.
• Monitor, analyze and present key provider productivity metrics with comparisons to internal and external benchmarks – audience includes departmental (unified) administrators, chairperson and other senior clinical faculty.
• Develop and present tailored supplemental metrics to support provider productivity performance – audience includes departmental (unified) administrators, chairperson and other senior clinical faculty.
• Create clear and relevant ad hoc reports based on provider specialty/department example: number of surgeries completed or shift in number of new patients vs established patients.
• Monitor, analyze and present key patient access metrics as part of reporting suite and monthly meetings with departments.
• Clearly present changes in no show, cancellation rates.
• Report on metrics related to appointment availability for each specialty/doctor.
• Make recommendations on provider template setup accordingly.
• Respond to any patient complaints in a timely manner. Analyze and report any consistent trends in patient billing inquiries to clinical department leadership. Assist in implementing operational changes to prevent.
• Appropriate escalation of issues to clinical and professional services leadership.

Qualifications

• Bachelor's Degree Required - Master's Degree Preferred
• 5+ years of experience within Project Management, Capacity Management, Access Templates and/or as a Sr. Analyst Required
• Knowledge of health care industry Required
• Strong working knowledge of applications required: Microsoft Excel, Access, Word, PowerPoint Required
• Experience with EPIC Preferred
• Experience in front-end revenue cycle functions, including scheduling, prior authorizations, patient access, or financial counseling Preferred.
• Previous experience working with or supporting clinical departments strongly Preferred.
• Strong understanding of patient access operations Preferred.
• Able to analyze complex workflows and data to drive actionable insights Preferred.
• Excellent communication and interpersonal skills with the ability to influence across roles and departments Preferred.