Engagement Manager - Nashville, TN

About the role

We are seeking a full-time Engagement Manager to effectively manage a strategic existing client partnership. This role involves ensuring our program of INSPYR consultants is running successfully and delivering the expected value to complete the client's most strategic initiatives. The individual will act as an escalation point, triaging and resolving client engagement issues with appropriate leadership within INSPYR Solutions.

Responsibilities

• Kick off client engagements and own the transition from the sales team to the delivery of consulting services.
• Prepare consultants for the engagement by ensuring they understand and can tap into the support available in the practices.
• Hold consultant assignment orientation meetings where SOW scope will be reviewed and communicated.
• Serve as the point person for escalation of client issues or requests, pulling in the correct team members to resolve them.
• Conduct regular client check-ins to ensure satisfaction with consultants, delivery progress, and engagement outcomes to drive increased business.
• Maintain regular client meetings to track progress and manage consultant extensions and ends.
• Maintain budget financials for the strategic client program, broken down into workstreams per client requirements.
• Provide status reports for client assignments and reporting as requested, partnering with the back-office team.
• Drive additional business opportunities by understanding client initiatives and partnering with the Sales team to deliver additional consultants.

Requirements

• 10+ years of experience managing complex IT services, consulting, or staffing engagements within large enterprise environments.
• Proven ability to simultaneously manage multiple client engagements, technical teams, and competing priorities while maintaining high levels of customer satisfaction.
• Experience providing overall engagement governance, including risk management, issue escalation, resource coordination, and regular executive-level reporting.
• Experience facilitating recurring engagement cadences, including weekly status reviews, tactical summaries, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).
• Strong understanding of Statements of Work (SOWs), contract management, renewals, scope management, and engagement profitability.
• Ability to identify growth opportunities within existing accounts and partner with Sales and Delivery teams to expand services and increase account penetration.
• Strong customer-facing skills with demonstrated success working through challenging client situations, navigating ambiguity, and driving resolution without established playbooks.
• Ability to build trusted relationships with stakeholders at all levels, from technical consultants and project teams to senior business and executive leadership.
• Experience managing distributed technical resources, including consultants, engineers, analysts, and project teams across multiple engagements.
• Strong problem-solving, organizational, and communication skills with the ability to proactively address risks, dependencies, and customer concerns.
• Demonstrated success in workforce solutions, IT staffing, professional services, consulting, managed services, or related technology delivery organizations.
• Experience creating executive-level reporting and presentations that communicate engagement health, outcomes, and strategic recommendations.
• Bachelor's degree in Information Technology, Business, Management, or related field preferred; relevant industry certifications are a plus.
• Demonstrated knowledge of practice areas such as Application Services, Data & Analytics, Enterprise Applications, Cloud & Infrastructure, Quality Engineering, and Project Management.