Engagement Manager Lead

Responsibilities

• Own the end-to-end customer program from contract through expansion
• Partner with account team to ensure excellent delivery execution
• Direct delivery teams for customer engagements to maintain healthy program timelines
• Establish trust with stakeholders, from executives to technical teams
• Lead solution discussions that focus on meaningful customer outcomes
• Drive user adoption and change management for delivered solutions
• Identify growth opportunities within customer engagements and collaborate with sales

Qualifications

• 4-8 years in enterprise customer-facing roles such as implementations or technical program management
• Ability to navigate ambiguity and identify problems proactively
• Skilled in turning executive conversations into actionable plans
• Understanding of enterprise data science processes and questions
• Proven track record of ownership and execution without bureaucracy
• Experience leading multidisciplinary teams or engineering pods
• Technical fluency in software architecture, predictive modeling, and agentic systems
• Solutions-oriented mindset with a focus on actionable recommendations

Benefits

• Equity opportunities
• Company bonus potential
• 401(k) plan
• Comprehensive medical, dental, and vision benefits
• Wellness stipends