Engagement Manager, Future Platforms | Housing
About the role
The Engagement Lead on the Future Platforms team at EliseAI is responsible for founding and scaling a critical new function. This role involves owning customer deployments from late-stage sales handoff through launch and post-launch stabilization, ensuring outcomes, timelines, and stakeholder alignment. The Engagement Lead also supports sales and expansion, leads discovery, scoping, and decisioning, runs the execution motion, collaborates with product operations, engineering, and training teams, and builds the scalable playbook.
Key Responsibilities
Own engagement success end-to-end: Serve as the primary driver of customer deployments from late-stage sales handoff through launch and post-launch stabilization; ensure outcomes, timelines, and stakeholder alignment.
Support sales and expansion: Participate in later-stage sales and pre-sales discovery to set up successful engagements; help scope realistic engagements and identify follow-on opportunities.
Lead discovery, scoping, and decisioning: Translate fuzzy goals into crisp requirements, workflows, success metrics, and rollout plans; guide customers through tradeoffs, product constraints, and adoption choices.
Run the execution motion: Maintain multi-threaded project plans under ambiguity; coordinate across internal teams and external stakeholders; create clear operating cadences, risk tracking, and launch readiness.
Configuration and launch: Collaborate with product operations, engineering, and training teams to drive product configuration, data migration, launch, and successful adoption.
Inform and support product development: Partner with Product/Engineering to define net-new product workflows and requirements and help shape the product roadmap—based on scoping learnings, customer input, and real-world usage.
Build the scalable playbook: Turn lessons from engagements into repeatable processes, templates, and systems—improving speed and quality as we scale.
Attract top-tier talent to join our driven team
Move at rocket speed, build something massive
Requirements
3–5 years of experience in management consulting, corporate strategy, product management, and/or founder/operator roles at high-growth startups
Strong technical intuition, demonstrated by STEM degree or equivalent technical background
Proven ability to take ownership and operate autonomously with strong judgement in fast-paced, ambiguous environments
Proven ability to independently manage complex projects end-to-end in a client facing setting
Excellent communication and ability to naturally build strong relationships and influence across internal and external stakeholders
Willingness to travel ~1x per month for ~3 days
Willingness to work in person at our office 4-5 days a week
Why Join
Growth and impact. It's not often that you can get in on the ground floor of a funded (unicorn!) startup that's scaling so fast.
You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.
Benefits
Competitive salaries
Medical, Dental and Vision premiums covered at 100%
Completely paid parental leave
Commute benefits
401(k) benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
Job Compensation Range
The salary range for this role is $160,000 - $200,000.