Engagement Manager - Field Service Business Analyst

About the role

The Engagement Manager position at Cirrius Solutions is a critical leadership role within the delivery arm of the company. The Engagement Manager leads a Cirrius Pod of 4-6 consultants that supports Salesforce project needs for clients, managing the people, projects, capacity, and utilization of the Cirrius Pod. This is a hybrid role: Engagement Manager duties are the primary responsibility, and the remaining time on each engagement is spent as a Business Analyst on Salesforce Field Service projects - gathering requirements, defining user stories, and supporting solution design.

Responsibilities

• Lead a Cirrius Pod of 4-6 consultants to deliver high-quality Salesforce solutions for clients.
• Manage time, scope, and budget for Cirrius Pod projects.
• Communicate, mitigate, and address project risks for clients.
• Tackle and overcome project obstacles for Cirrius Pod.
• Work with Director of Project Delivery and other Engagement Managers across the company to ensure that project management best practices are in place and being followed, as well as ensuring that the team and company are constantly improving project management and people management processes.
• Act as the Business Analyst on Salesforce Field Service engagements, partnering with clients to gather and document business requirements across scheduling, dispatch, mobile workforce, and work order management processes.
• Translate business requirements into clear, well-structured user stories with detailed acceptance criteria for Field Service solutions (scheduling and optimization, dispatcher console, work orders, service appointments, and the Field Service mobile app).
• Facilitate discovery and process-mapping workshops for field operations, and help define the solution design alongside the pod’s technical consultants.
• Maintain the product backlog and support sprint planning, sprint demos, and UAT for Field Service workstreams.
• Validate that delivered configuration meets the documented business requirements and acceptance criteria before client hand-off.

Requirements

Skills, Knowledge, and Expertise:

• Advanced project management capability and experience, specifically leveraging Agile scrum best practices (CSM or PMP qualifications a plus!)
• Minimum of 2x SF certifications
• Passion and experience with leading collaborative teams, with a proven track record of leading people, while cultivating a positive environment and culture
• Exceptional at leading client touchpoints, kickoff meetings, discovery sessions, demos, and UAT sessions with clients
• Able to drive executive-level discussions around business requirements, integration planning, or user story definition for custom Salesforce solution needs
• Salesforce Field Service certification strongly preferred (e.g., Salesforce Field Service Consultant)

Qualifications

Skills, Knowledge, and Expertise:

• Advanced project management capability and experience, specifically leveraging Agile scrum best practices (CSM or PMP qualifications a plus!)
• Minimum of 2x SF certifications
• Passion and experience with leading collaborative teams, with a proven track record of leading people, while cultivating a positive environment and culture
• Exceptional at leading client touchpoints, kickoff meetings, discovery sessions, demos, and UAT sessions with clients
• Able to drive executive-level discussions around business requirements, integration planning, or user story definition for custom Salesforce solution needs
• Salesforce Field Service certification strongly preferred (e.g., Salesforce Field Service Consultant)

Benefits

Our company is growing rapidly with 25% growth year over year, be a part of a rapidly growing team with an entrepreneurial environment!

Pay

Competitive pay and benefits package

Schedule

Remote work