Engagement Manager - Cloud Transformation (Federal)

About the role

You'll run one of our federal cloud engagements end to end. These programs are large: multiple workstreams, multiple delivery teams, and stakeholders spread across a wide range of cloud efforts. Your role is to be the person who has eyes on all of it.

Where you sit depends on the engagement. You may work inside the customer's program team, alongside a cloud provider's account team, or run the program from our side. Wherever you sit, you represent SZNS. That means keeping tabs on every effort underway, knowing who's doing what and why, and making sure nothing falls through the cracks. You'll organize and attend meetings across workstreams, build the documentation, assets, and slides that keep everyone aligned, and manage the relationships that hold the program together.

You are responsible for making sure our engineering delivery teams are meeting the engagement. You'll know what each SOW commits us to, track delivery against it, and catch the gap between what was promised and what is actually landing before the customer does. You won't be writing the code, but you need to understand what's being built well enough to hold the work to account, ask the right questions in a technical review, and tell a customer honestly where things stand. When someone needs to know the status of any effort, you're the answer.

This role requires that you are trusted enough by the customer and partner teams to be treated as one of their own, while keeping a clear view of what SZNS is accountable for. You're also our read on the account: what the customer is doing next, which efforts are stalling, what's coming that we should be ready for. You keep SZNS leadership current without waiting to be asked.

This is a consultative role as much as a delivery one. The best engagement managers understand a customer's mission well enough to see where we could be helping and haven't been asked yet, then shape that into scope. On the customer side that means becoming the person program leads and government stakeholders call first, and turning that trust into more work for SZNS. On the partner side it means being asked for by name when the next effort spins up, and asked for SZNS when they need more than one person. That comes from running the program well, not from a sales motion, and how an account grows is a direct measure of how the role gets done.

Responsibilities

• Oversee federal cloud engagements with multiple workstreams, delivery teams, and stakeholders
• Represent SZNS in customer program teams, cloud provider account teams, or from our side
• Monitor all efforts, track progress, and ensure alignment across teams
• Organize and attend cross-workstream meetings, create documentation, and manage relationships
• Ensure engineering delivery teams meet engagement commitments as outlined in SOWs
• Track delivery against promises and identify gaps before the customer does
• Hold engineering work accountable through technical reviews and status updates
• Maintain trust with customer and partner teams while representing SZNS interests
• Provide SZNS leadership with account insights, including upcoming opportunities and risks
• Identify unmet customer needs and shape them into new scope opportunities
• Build relationships that position you as the go-to contact for program leads and stakeholders

Requirements

• Track record of excellence in your prior pursuits
• Extreme attention to detail and ability to catch things others miss
• High bias for action—you figure things out and move fast
• Strong organizational instincts to track many parallel efforts without dropping any
• Enough understanding of software delivery to hold engineering teams accountable for schedules, risks, and demos
• Judgment about how a services business runs: understanding SOW commitments, scope boundaries, and change requests
• Excellent communication skills: crisp documentation, clean slides, and ability to engage both executives and technical teams
• Relationship-building skills to become a trusted contact for many stakeholders
• Consultative instinct to spot where customers need more help than they've requested and shape it into scope
• Comfort representing SZNS while working within customer or partner teams
• Comfort with ambiguity and ability to build structure where none exists

Nice to haves

• Technical familiarity with GCP to speak credibly about various efforts
• Experience in or around federal or public sector programs
• Prior program or project management experience at scale
• GCP Certifications

Benefits

• Work with an exceptionally selective, high-caliber team
• Direct exposure to significant federal cloud programs and senior stakeholders from day one
• Real ownership over how an account runs and grows
• Career growth opportunities in program leadership, account management, client-side technology leadership, or scaling with SZNS
• Competitive salary and benefits package
• Hybrid work environment (MWF in-person in Reston office), with remote options depending on candidate fit
• Continuous learning and development opportunities