Engagement Manager - Client Services

About the role

Infosys is seeking an Engagement Manager for its Utilities vertical. The person will lead all client interfaces within the assigned account scope and, along with the Senior Client Partner / Group Managers, build an account plan for the client management. Usually, the Client Partner handles a single account or part of a large account with a P&L of $30MM to $50MM.

Responsibilities

• Manage client relationships and build a portfolio up to $30–50M
• Own the opportunity management cycle: Prospect–Evaluate–Propose–Close
• Collaborate with all delivery stakeholders to ensure fulfillment of commitments to the client
• Create the account plan, including required relationships, opportunities to pursue, price decisions, and competitor analysis
• Conduct client presentations, estimation efforts, proposals, and negotiations
• Collaborate with the Delivery Manager to resolve people or infrastructure issues affecting project delivery
• Balance multiple projects for the client involving different delivery managers or horizontal competency units’ resources
• Drive revenues from go-to-market solutions sponsored by the business unit
• Work closely with the Solutions Leader to build customized solution pitches and drive revenue and delivery
• Build an Account Plan detailing relationships, opportunities, expected revenue, potential threats, and weaknesses
• Make pricing decisions within the scope of the Master Services Agreement
• Provide pre-sales proposal support for new business development outside the account scope
• Provide input for building future alliances with relevant product vendors

Requirements

• Bachelor’s degree or foreign equivalent required from an accredited institution; or three years of progressive experience in lieu of every year of education
• 11+ years of experience with strong sales/relationship management/account management experience
• Strong business development track record with experience in pursuing business transformation and large outsourcing deals
• Experience in the Industrial/Process Manufacturing and Commodities Sector focused on Agribusiness, Mining, Chemical, or Food/Beverages industry verticals
• Track record of interacting and building relationships with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply; Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications

• Knowledge of industry-specific go-to-market solutions
• Good understanding of industry-specific business issues and drivers
• Exposure to engagements involving ERP Packages (e.g., SAP), IT-OT, and next-generation AI-Analytics technologies
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.