Engagement Management Lead

What you’ll do

• Own a portfolio of complex, strategic Gen AI accounts with full accountability for customer success and commercial development.
• Build and maintain deep, trust-based relationships with frontier AI lab researchers and operations leads, serving as a thought partner across the project lifecycle from ideation to execution.
• Translate ambiguous customer requirements into well-defined human-data programs run by Scale's internal delivery teams.
• Navigate sometimes challenging customer conversations about quality, throughput, and delivery expectations with confidence and clarity grounded in deep operational knowledge.
• Identify and develop expansion opportunities through close, consultative customer engagement.
• Partner cross-functionally with operations, engineering, and planning teams to improve delivery and drive better customer outcomes.

What we’re looking for

• A proven track record in B2B, client-facing experience — including building and expanding relationships and navigating complex customer dynamics.
• A technical foundation (academic or professional exposure to CS, Engineering, Economics, Statistics, or another STEM field).
• Enough understanding of the ML training lifecycle to discuss use cases meaningfully with technical customers.

Ideal Qualifications

• A graduate degree (PhD, MS) or research experience in a STEM field.
• Experience at a frontier lab or a company developing foundational models, or a technical role at a high-growth AI company.
• Hands-on experience working with data or AI/ML models — through engineering, research, or a technical product role.