Engagement Lead, Patient Activate Commercial

About the role

The Engagement Lead oversees client delivery for Patient Activate Commercial programs by managing teams of Patient Activate Managers responsible for day-to-day execution. This role ensures consistent, high-quality delivery across the build phase and ongoing patient identification, engagement, and support activities. The Engagement Lead serves as a senior client-facing leader, aligning client objectives with internal delivery teams and Ambit ways of working. This position combines people management, operational oversight, and client leadership to scale Patient Activate effectively.

Responsibilities

• Manage and mentor teams of Patient Activate Managers supporting commercial programs
• Oversee end-to-end delivery of Patient Activate programs across build and ongoing patient identification phases
• Ensure consistent execution standards across implementations
• Serve as senior point of escalation for client, operational, or performance issues
• Partner with Patient Activate Managers to align program execution with client goals and strategic priorities
• Review and approve key deliverables, reporting, and client-facing materials
• Cook up and coordinate closely with project management, content, media, data, and client teams
• Monitor performance across patient identification, qualification, and engagement funnels and guide optimization efforts
• Identify risks, capacity constraints, and resourcing needs across teams and proactively address them
• Support account growth by identifying expansion opportunities
• Contribute to process improvement, documentation, and evolution of Patient Activate delivery standards

Requirements

8+ years of experience in life sciences consulting performing client service, program leadership, or digital marketing engagements with pharmaceutical clients

Experience managing managers and leading teams responsible for complex commercial programs

Strong understanding of digital marketing fundamentals, including paid search, paid social, programmatic, and endemic media

Experience partnering with media, analytics, and data teams to optimize acquisition and engagement programs

Familiarity with marketing technology platforms including CRMs, marketing automation, and analytics tools

Strong grasp of consent, qualification, and handoff workflows in regulated environments

Excellent client-facing communication and presentation skills

Experience working in HIPAA-regulated, compliance-driven environments

Highly organized, decisive, and comfortable balancing strategic oversight with hands-on leadership

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

Competitive salary

Schedule

Not specified