Engagement Lead

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. Job Description The Engagement Lead will serve as the onshore strategic partner and primary point of contact for the client, responsible for end-to-end engagement governance, service delivery excellence, and operational transformation. This role combines strong client management, strategic thinking, and operational leadership to drive high-quality delivery, foster collaborative team culture, and ensure the engagement meets and exceeds business expectations. Key Responsibilities Client & Stakeholder Management Serve as the onshore single point of contact for client, overseeing account management and engagement governance.Act as a strategic thought partner to the client, leveraging deep industry knowledge, insights, and an entrepreneurial mindset.Define service delivery strategy and transformation roadmaps aligned with client needs, industry best practices, and emerging technologies.Manage and mitigate engagement-level issues and risks; act as the escalation point for resolving moderate to high-complexity challenges.Engagement & Delivery Leadership Provide oversight and direction to onsite and offshore teams to align project execution with business requirements.Drive project delivery with high quality, ensuring timelines, budgets, and client satisfaction targets are consistently met.Lead operational readiness planning, evaluating short- and long-term delivery needs and implementing required service changes.Operational Excellence & Governance Oversee process, and resource management for the engagement, ensuring robust operational structures and future-capacity planning.Ensure compliance with quality processes, contractual obligations, data security, legal requirements, and organizational policies.Implement mechanisms to improve operational performance and ensure consistent adherence to quality standards.Team Leadership & Talent Management Build, develop, and manage a high-performing team across onshore and offshore locations.Oversee resource planning, hiring, talent development, succession, and retention strategies.Foster a strong culture of accountability, collaboration, and continuous improvement across the engagement.Identify training and upskilling needs; ensure all team members complete required trainings and follow internal systems and processes.Performance Management & Continuous Improvement Review delivery performance data, identify improvement opportunities, and implement best practices across the engagement.Guide the team through root cause analysis (RCA), ensuring issues are addressed with actionable and sustainable solutions.Set up and monitor key performance indicators (KPIs), supporting the team in achieving defined client and business outcomes.Ensure proper documentation and knowledge management across all project stages and stakeholder groups. Qualifications Preferred Qualifications Master’s degree in Business Administration, Management, Life Sciences, Information Technology, or a related field.10–15+ years of experience in client engagement, consulting, program management, or service delivery leadership roles.Experience working with global biopharmaceutical, agencies, or healthcare clientsStrong understanding of digital transformation, operating model design, and large-scale delivery governance.Proven success managing cross-functional teams across onshore/offshore and multi-vendor environments.Expertise in process optimization, operational readiness planning, and change management methodologies.Experience with project management tools and frameworks such as Agile, Lean, Six Sigma, or PMP certification.Demonstrated ability to influence senior stakeholders and drive strategy in complex, matrixed environments.Excellent analytical, communication, and executive presentation skills.Ability to thrive in fast-paced, dynamic, and high-impact client engagements. Additional Information Compensation & Benefits Transparency Statement Base Salary Range: $160k-$180k The compensation range displayed reflects the full span of pay across all of our U.S. geographic pay areas and experience levels. Your actual base salary offer will be determined based on multiple factors, including: Geographic Pay Area (US 1 through US 5, reflecting cost‑of‑labor differences)Experience & Qualifications relevant to the roleInternal Equity alignment with employees in similar roles and levelsWhat This Means for You The minimum of the posted range represents the starting point for candidates in the lowest cost‑of‑labor pay areas (US 5).The maximum of the posted range represents the upper threshold for candidates in the highest cost‑of‑labor pay areas (US 1 / US 2).Candidates are aligned to pay areas based on their primary work location.For Current Employees Posted salary ranges reflect the full compensation band across all U.S. pay areas and experience levels. Your individual compensation is based on your specific pay area, hire date, performance trajectory, and internal equity. Differences between your current salary and the posted range are not indicative of a pay discrepancy. Please contact HR with any questions. Benefits Overview This role is eligible for a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; a 401(k)-retirement plan; seven (7) sick leave days, vacation paid time off, and paid holidays; all in accordance with Company plans. Specific benefits are governed by applicable plan documents. Indegene is committed to pay equity and transparency. We regularly benchmark our compensation against market data to ensure competitive and fair pay practices across all locations