Engagement Director

About the role

The Slack Practice Engagement Director is a senior strategic leader responsible for helping enterprise customers achieve measurable business transformation and long-term success through Salesforce solutions.

Responsibilities

• Serve as a trusted advisor to executive stakeholders, guiding enterprise customers through large-scale digital transformation initiatives.
• Develop and communicate compelling transformation strategies that align Salesforce capabilities to customer business objectives and measurable outcomes.
• Build long-term executive relationships that foster customer trust, adoption, and advocacy.
• Lead strategic conversations around enterprise transformation, implementation methodology, roadmap planning, and organizational change.
• Partner with Account and Services Sales teams to lead Slack pre-sales engagement activities including opportunity qualification, strategic solutioning, scope definition, statement of work (SOW) development, and delivery planning and staffing strategy.
• Collaborate with Solution Architects, SMEs, and Delivery leaders to shape scalable, high-value implementation proposals.
• Influence customer decision-making by clearly articulating business value, implementation strategy, and transformation outcomes.
• Act as the executive delivery expert throughout the sales cycle, ensuring proposals are both commercially viable and operationally executable.
• Provide executive oversight across complex engagements to ensure alignment between customer expectations, delivery execution, and business outcomes.
• Maintain oversight across multiple strategic enterprise accounts simultaneously.
• Mentor and guide delivery teams, project leaders, and cross-functional stakeholders in enterprise engagement best practices.
• Contribute to the evolution of internal methodologies, governance models, and standardized engagement frameworks.
• Build strong internal partnerships across Sales, Professional Services, Customer Success, Product, and Executive Leadership.
• Drive strategic objectives related to utilization, bookings influence, customer outcomes, and delivery excellence.

Requirements

• 8+ years of experience delivering enterprise consulting or professional services engagements.
• Proven success leading complex digital transformation initiatives in enterprise environments.
• Strong experience operating within pre-sales and solutioning environments, including scoping and shaping large implementation programs.
• 4+ years of enterprise-level program or project leadership experience.
• Demonstrated ability to influence executive stakeholders and facilitate strategic discussions.
• Exceptional communication, presentation, and stakeholder management skills.
• Strong analytical thinking, problem-solving, and risk management capabilities.
• Experience collaborating with technical architects and subject matter experts to develop scalable customer solutions.

Qualifications

• Bachelor’s degree required; MBA or advanced business/technology degree preferred.

Skills

• Executive presence with the ability to confidently engage C-suite stakeholders.
• Strategic thinker with strong commercial and operational acumen.
• Collaborative leader who excels in highly matrixed organizations.
• Calm and decisive under pressure, especially during escalations or complex delivery situations.
• Customer-first mindset with a passion for driving transformational outcomes.
• Ability to balance strategic vision with tactical execution.

Benefits

Commensurate with experience.

Pay

$171,200 - $273,000 annually

Schedule

TBD