Engagement Director

About the role

The Slack Practice Engagement Director is a senior strategic leader responsible for helping enterprise customers achieve measurable business transformation and long-term success through Salesforce solutions.

Responsibilities

• Serve as a trusted advisor to executive stakeholders, guiding enterprise customers through large-scale digital transformation initiatives.
• Develop and communicate compelling transformation strategies that align Salesforce capabilities to customer business objectives and measurable outcomes.
• Build long-term executive relationships that foster customer trust, adoption, and advocacy.
• Lead strategic conversations around enterprise transformation, implementation methodology, roadmap planning, and organizational change.
• Partner with Account and Services Sales teams to lead Slack pre-sales engagement activities including: Opportunity qualification, strategic solutioning, scope definition, statement of work (SOW) development, delivery planning and staffing strategy.
• Collaborate with Solution Architects, SMEs, and Delivery leaders to shape scalable, high-value implementation proposals.
• Influence customer decision-making by clearly articulating business value, implementation strategy, and transformation outcomes.
• Act as the executive delivery expert throughout the sales cycle, ensuring proposals are both commercially viable and operationally executable.
• Provide executive oversight across complex engagements to ensure alignment between customer expectations, delivery execution, and business outcomes.
• Maintain oversight across multiple strategic enterprise accounts simultaneously.
• Mentor and guide delivery teams, project leaders, and cross-functional stakeholders in enterprise engagement best practices.
• Contribute to the evolution of internal methodologies, governance models, and standardized engagement frameworks.
• Build strong internal partnerships across Sales, Professional Services, Customer Success, Product, and Executive Leadership.
• Drive strategic objectives related to utilization, bookings influence, customer outcomes, and delivery excellence.

Requirements

• 8+ years of experience delivering enterprise consulting or professional services engagements.
• Proven success leading complex digital transformation initiatives in enterprise environments.
• Strong experience operating within pre-sales and solutioning environments, including scoping and shaping large implementation programs.
• 4+ years of enterprise-level program or project leadership experience.
• Demonstrated ability to influence executive stakeholders and facilitate strategic discussions.
• Exceptional communication, presentation, and stakeholder management skills.
• Strong analytical thinking, problem-solving, and risk management capabilities.
• Experience collaborating with technical architects and subject matter experts to develop scalable customer solutions.

Qualifications

• Bachelor’s degree required; MBA or advanced business/technology degree preferred.

Skills

• Executive presence with the ability to confidently engage C-suite stakeholders.
• Strategic thinker with strong commercial and operational acumen.
• Collaborative leader who excels in highly matrixed organizations.
• Calm and decisive under pressure, especially during escalations or complex delivery situations.
• Customer-first mindset with a passion for driving transformational outcomes.
• Ability to balance strategic vision with tactical execution.

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $171,200 - $273,000 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $205,800 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Schedule

Full-time position.