Engagement Coordinator, Atlantic House Men’s Shelter

About the role

The Engagement Coordinator at Atlantic House Men’s Shelter is responsible for ensuring the smooth day-to-day running and supervision of social services staff and services. This position requires maintaining professional relationships with clients, practicing universal precautions, communicating effectively, and providing direct and non-direct interventions.

Responsibilities

• Maintain professional relationships with clients and client confidentiality
• PRACTICE UNIVERSAL PRECAUTIONS/STANDARD PROTOCOL & PROCEDURES
• COMMUNICATE EFFECTIVELY WITH CLIENTS, DIRECT REPORTING STAFF, PEERS, SUPERVISORS, AND FUNDER
• PROVIDE DIRECT INTERVENTIONS WITH THE CLIENTS THAT ARE CULTURALLY APPROPRIATE AND TAKE INTO ACCOUNT THE CLIENT'S COMMUNICATION STYLES, VALUES AND LIFE EXPERIENCES
• PROVIDE NON-DIRECT INTERVENTIONS THAT SUPPORT THE SHIELD TEAM AND INCREASE COMMUNICATION BETWEEN FUNCTIONS
• CARRY OUT AND DOCUMENT ONE-ON-ONE SUPERVISION WITH ONE OR MORE OF THE FOLLOWING STAFF; RECREATION COORDINATOR, ADULT LITERACY SPECIALIST, PEER COUNSELORS AND THE EMPLOYMENT SPECIALIST IN ORDER TO ENGAGE CLIENTS WITH THE SKILLS TO OBTAIN EMPLOYMENT OR ENROLL IN VOCATIONAL TRAINING PROGRAMS WITH THE ULTIMATE GOAL TO SECURE HOUSING
• REINFORCE, SUPPORT AND INTEGRATE TRAUMA INFORMED CARE, DE-ESCALATION TECHNIQUES AND MOTIVATIONAL INTERVIEWING INTERVENTIONS
• TRACK AND ANALYZE INCIDENTS AND ASSIST IN INCIDENT DEBREDDINGS INCLUDING; PROVIDING CRISIS MANAGEMENT ASSISTANCE, INTERVENTIONS, AND FOLLOW UP WITH CLIENTS WHO HAVE PATTERNS OF MALADAPTIVE BEHAVIORS, AND EDUCATION FOR STAFF ON HOW TO MANAGE INCIDENTS FROM A TRAUMA INFORMED PERSPECTIVE
• DEVELOP WORKSHOP CURRICULUM FOR ONE OR MORE OF THE FOLLOWING; RECREATION COORDINATOR, ADULT LITERACY SPECIALIST, PEER COUNSELORS AND EMPLOYMENT SPECIALIST PROGRAMMING COMPONENTS
• DEVELOP COMMUNITY-BASED RESOURCES AND SUPPORTS TOWARDS AGENCY HOUSING AND ENGAGEMENT EFFORTS
• CARRY OUT CRISIS PREVENTION (CPI) TRAININGS FOR STAFF MEMBERS TO BETTER INFORM THEM OF TACTICS TO USE TO DEESCALATE AND APPROPRIATELY HANDLE INCIDENTS WITHIN THE SHIELD
• ENSURE ATTAINMENT OF FUNDING OBJECTIVES AND PERFORMANCE MEASURES
• CARRY OUT FIELD VISITS TO INCREASE COMMUNITY AND CITYWIDE RESOURCES
• CREATE AND IMPLEMENT INCENTIVE SYSTEM TO INCREASE CLIENT PARTICIPATION IN ON-SITE AND COMMUNITY ACTIVITIES
• PLAN AND ORGANIZE PROGRAM ACTIVITIES TO MAXIMIZE PROGRAM CONTRACT'S GOALS AND PERFORMANCE TARGETS AS OUTLINED IN OHS' PERFORMANCE INCENTIVE PLAN AND GRANT CONTRACTS
• MOTIVATE, COACH AND COUNSEL DIRECT REPORTING STAFF TO EXCEL
• ENSURE THAT ALL DIRECT REPORTING STAFF COMPLETES ALL NECESSARY CASE MANAGEMENT DOCUMENTATIONS IN ELIDING INDIVIDUAL AND GROUP CASE MANAGEMENT NOTES, HOUSING APPLICATIONS, INDIVIDUAL LIVING PLANS (ILP), AND REFERRALS TO PROVIDERS INCLUDING PSYCHIATRIC REFERRALS ARE COMPLETED AS REQUIRED AND UP TO DATE
• ENCOURAGE TEAMWORK AMONG DIRECT REPORTING STAFF AS WELL AS AMONG PEERS
• TROUBLESHOOT CLIENT AND DIRECT REPORTING STAFF PROGRAM PROBLEMS AND MAKE DECISIONS IN ACCORDANCE WITH PROGRAM POLICIES, PROCEDURES, AND PROTOCOLS
• ADMINISTER CONSTRUCTIVE DISCIPLINE TO DIRECT REPORTING STAFF, AS NEEDED
• INPUT CLIENT DATA USING DHS'S CARES DATABASE, AS NEEDED
• REVIEW ALL DOCUMENTATION RELATED TO CLIENTS' PROGRESS FOR ACCURACY, COMPLETENESS, AND CLARITY
• REVIEW AND SIGN TIME SHEETS
• PREPARE PERFORMANCE APPRAISALS FOR DIRECT REPORTING STAFF
• CONDUCT CHART AUDITING OF CLIENT FILES (I.E., PAPER AND ELECTRONIC)
• ENSURE STAFF UTILIZATION OF ELECTRONIC DATABASE AND CONDUCT OVERSIGHT TO ENSURE DATA INTEGRITY
• MANAGE OWN TIME EFFECTIVELY AND COORDINATE PROGRAM ACTIVITIES TO MAXIMIZE TIME OF DIRECT REPORTING STAFF
• LEAD AND PARTICIPATE IN ADMINISTRATIVE AND STAFF MEETINGS AS REQUESTED
• PROVIDE ALL REQUIRED INFORMATION FOR WEEKLY/MONTHLY/QUARTERLY/SEMIANNUAL/ANNUAL REPORTS TO CAMBA MANAGEMENT AND/OR TO FUNDEERS
• MAY CONDUCT ORIENTATION SESSIONS FOR NEW CLIENTS ARRIVING IN SHIELD TO ORIENT THE CLIENT TO THE RULES AND REGULATIONS OF THE SHIELD
• MAY ENSURE THE MONTHLY EVENT CALENDAR IS INCLUSIVE AND INCLUDES BOTH ON-SITE AND EXTERNAL ACTIVITIES
• MAY PREPARE MARKETING MATERIALS FOR THE PROGRAM
• MAY CONDUCT INITIAL INTAKE OR ASSESSMENT OF CLIENTS AND/OR CLIENTS' FAMILIES AND PERIODIC REASSURANCES

Requirements

• MINIMUM EDUCATION/EXPERIENCE REQUIRED: Bachelor's degree (e.g., B.A., B.S.W.) and two years of applicable experience; Master's degree preferred (a license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).
• OTHER REQUIREMENTS: MAY BE REQUIRED TO BECOME FIRST AID/CPR; MAY BE REQUIRED TO BECOME CERTIFIED IN OVERDOSE; OBTAIN TRAIN THE TRAINER CPI CERTIFICATION IN NON-VIOLENT CRISIS INTERVENTION WITHIN 90 DAYS OF HIRE; OBTAIN NYS PEER SPECIALIST CERTIFICATION WITHIN 90 DAYS OF HIRE; BI-LINGUAL

Pay

$56,000 - $58,000 annually

Schedule

Full-time (35 hours per week)

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

Qualifications

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.