Engagement Coordinator

About the role

The Engagement Coordinator is responsible for providing an exceptional experience as the first person to interact with students, employees, and guests both face-to-face, over the telephone, and by email. Provides the highest level of customer service by greeting guests and students in a professional, warm, and welcoming manner while supporting overall business efforts. Oversees the front desk environment, performs clerical functions, manages internal meeting/gather spaces, and ensure campus organization.

Responsibilities

• Professionally interacts with students, employees, guests, and all departments/divisions within the company.
• Answers the phone in a timely manner, screens, directs incoming phone calls to the appropriate person, and taking messages.
• Maintains campus check in and check out listing.
• Providing engaging and informative campus tours to admissions prospects and other guests as assigned.
• Serves as the liaison for the FS department to set up remote meetings and taking payments when necessary.
• Organizes and maintains the appearance of the internal meeting spaces, conference rooms, testing areas, entrances, and other general shared areas.
• Update necessary forms, conference schedule, and telephone extension list.
• Updating all admissions computer applications with prospect information
• Assisting admissions prospects with completing their EP portals and proctoring admissions assessments.
• Maintains conference room calendars; assist with scheduling/coordinating appointments, events, and meetings.
• Oversees and coordinates arrangements for in-house meetings students, employees, guests, including catering.
• Receives mail and packages daily.