Engagement Associate

About the role

As an Engagement Associate, you'll partner closely with the Engagement Management team to address customer needs, drive platform adoption, and deliver meaningful outcomes through targeted support and strategic initiatives. You'll help guide customers through the future of AI search, sharing best practices and actionable tactics to enhance their AI visibility using the Profound platform.

Responsibilities

• Support the Engagement Management team with daily customer meetings, preparation, action items, and strategic initiatives
• Own clearly defined customer workstreams with guidance, including end-to-end relationships with smaller customers
• Craft regular strategic AEO audits that include key insights, performance metrics, and recommendations for customers of all sizes, from enterprise to startup
• Develop a deep understanding of customer objectives and their broader marketing ecosystem
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover and manage customer Slack channels to ensure all messages are addressed
• Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges
• Escalate blockers and risks early, and incorporate feedback quickly into future work

Requirements

• 1–3 years of experience in a customer-facing, marketing, or analytical role
• Self‑starter, highly motivated, and driven to tackle big, lofty goals
• Strategic thinker and problem solver for ambiguous challenges
• Gritty and ready to roll up your sleeves with hard work
• Comfortable with high‑volume interactions and resilient in demanding work environments
• Highly coachable and open to feedback, continuously refining your craft
• Motivated to grow into an Engagement Manager role over time

Benefits

Profound’s total compensation package includes base salary, equity, and a full range of benefits and perks.

Pay

Expected base salary range is $88,000 to $92,000 before variable compensation, with an on‑target earnings estimate of $108,000 to $115,000.

This is an on‑site role based in our SF or London office.