Engaged Online Course Coordinator - Digital Learning - UTK

About the role

The Engaged Online Course (EOC) Coordinator works closely with faculty, academic units, and others in Digital Learning to promote high-quality, evidence-based practices in online teaching, learning, and assessment at the University of Tennessee, Knoxville.

Responsibilities

• Manages Engaged Online Course Quality Rubric and Review Process
• Provides guidance and consultation to faculty, reviewers, and academic units regarding program requirements, quality standards, timelines, and successful completion of the review process
• Manages day-to-day operations of the EOC Initiative & EOC Review Process ensuring program objectives, timelines, and quality standards are achieved
• Recruits instructional faculty and peer reviewers into the EOC Review program and develops outreach strategies to ensure sustainable participation across academic units
• Serves as the primary liaison and point of contact for faculty, staff, academic units, reviewers, and Digital Learning staff throughout the EOC Review process
• Creates and manages program schedules and timelines, ensuring participants meet established deadlines and program requirements
• Finalizes timelines, assuring course reviews are completed by the established deadlines
• Tracks course reviews utilizing the Quality Matters (QM) platform and reports both comprehensive and program level progress by interpreting and applying university, accreditation, accessibility, and instructional quality standards to ensure program compliance and consistency
• Designs and disseminates tools, including checklists, exemplars, and resources that support evidenced-based quality standards in asynchronous and synchronous learning environments
• Maintains tracking systems, and records to evaluate program effectiveness, identify trends, and support informed decision-making
• Develops, revises, and organizes information about the Engaged Online Course Initiative and EOC Review process on the website and intranet
• Maintains program documentation and recordkeeping practices to support accreditation activities, external reviews, and university reporting requirements
• Tracks and submits stipends for peer reviewers and instructional faculty who successfully complete the Engaged Online Course review process

Internal & External Communication

• Conducts asynchronous and synchronous trainings, workshops, and consultation sessions for faculty, peer reviewers, and stakeholders regarding program requirements, quality standards, and best practices in online learning
• Organizes and facilitates course review teams, providing guidance and consultation throughout the review process to update quality standards, rubrics, and templates on an annual basis
• Identifies opportunities to recruit & collaborate with campus partners and Digital Learning teams to support quality online teaching, learning, and course design initiatives
• Presents program information, outcomes, and best practices to internal and external stakeholders
• Represents the program on committees, task forces, and professional development initiatives related to online learning and quality assurance

Qualifications

• Required Qualifications: Bachelors degree, 1 year professional experience working in online instructional design or faculty development, knowledge and ability to work with a Learning Management System, such as Canvas, strong skills in written and verbal communication, strong skills with Microsoft 365 productivity suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive)
• Preferred Qualifications: Masters degree, 3 or more years of experience in online instructional design or faculty development, knowledge of Quality Matters or other nationally recognized quality assurance rubric, strong skills with Canvas Learning Management System, knowledge of ADA compliance and digital accessibility standards in online course design, development, and delivery