Enforcement - Safeguard Enforcement Operations

About the role

Our Safeguards team plays a critical role in ensuring our AI technologies are deployed ethically and in alignment with our core values. As a Safeguards Enforcement Operations Specialist, you will be at the forefront of maintaining the integrity of our AI systems by reviewing user interactions, enforcing policy guidelines, and collaborating across teams to continuously improve our safety mechanisms focused on targeting, tracking and surveillance. *Important context for this role: In this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a sexual, violent, or psychologically disturbing nature.

Responsibilities

• Review customer signals and user exchanges to identify potential policy violations related to targeting, tracking, and surveillance
• Enforce established workflows and policy guidelines with precision and care
• Collaborate with Strategy Analysts, Policy Managers, and Threat Intelligence Investigators to:
  • Identify emerging trends
  • Highlight potential policy gaps
  • Flag content for classifier refinement
• Produce comprehensive weekly reports on operational workflows
• Handle customer communications and appeals related to policy enforcement
• Provide surge review support and content labeling when team needs arise
• Triage and respond to cross-functional requests, offering timely assistance and insights

Qualifications

• Have experience working on Targeting, Tracking and Surveillance policy content
• Are a quick learner with the ability to adapt rapidly to changing environments
• Demonstrate proactivity and strong independent work capabilities
• Consistently meet deadlines and deliver high-quality work
• Possess exceptional verbal and written communication skills
• Thrive in collaborative team settings
• Have a keen eye for detail and systematic approach to complex tasks
• Show genuine interest in AI safety and ethical technology development
• Experience in content moderation, Trust & Safety, Safeguards, or related fields
• Familiarity with policy enforcement in digital platforms
• Understanding of AI ethics and responsible technology deployment
• Background in analyzing user behavior and identifying potential risks

Benefits

#RTA For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Pay

Pay: $100-$120/hour W2

Schedule

Schedule: 40 hours/ week- Open to any timezone