Enforcement & Safety Officer

VCU has an exciting opportunity for an Enforcement and Safety Officer in Campus Enterprises for their Parking and Transportation Services unit.

About the role

The Enforcement and Safety Officer enforces and monitors all VCU Parking and Transportation decks, lots, and other facilities and locations; provides assistance to subscribers, visitors, and surrounding community partners; ensures compliance with University, state, and federal policies; and delivers Operations' services efficiently, reliably, and with service excellence to the VCU and VCU Health System communities.

Responsibilities

• Parking Facility Safety
  • Acts as point of contact with VCU Police, VCUHS Security, and other public safety agencies to implement the University’s comprehensive safety plan when Supervisor is not available
  • Daily patrols of all assigned facilities and properties to help ensure the safety of all patrons
  • Daily inspections of all assigned facilities and properties to ensure cleanliness
  • Actively observes pedestrian and vehicular traffic in all assigned facilities for safety and security hazards, steps in to resolve traffic jams
  • Reports any issues, problems, or suspicious situations to immediate supervisor using two-way radio or cellular phones
• Parking Enforcement
  • Provides uniform interpretation and enforcement of parking regulations as trained
  • Issues citations to vehicles parked illegally in VCU-operated facilities
  • Identifies vehicles subject to towing or immobilization and reports to supervisor for action
  • Issues citations via the LPR system to suspected employee vehicles parking in VCUHS visitor facilities
  • Ensures proper automobile immobilization and towing procedures are followed in accordance with stated practices and training
  • Reports areas developing enforcement trends for investigation
  • Uses proper equipment (LPR) correctly as trained to enforce parking regulations
• Parking Inventory
  • Collects and reports vacancy counts for selected parking facilities daily to Supervisor
  • Works with staff to ensure proper control and handling of special events, approved requests, or special assignments
  • Systematically monitors decks to ensure subscribers are afforded parking at their assigned locations; reports issues proactively
• Property Management
  • Ensures traffic control devices (e.g., barricades, traffic cones, tape) are retrieved at the end of an event or within 24 hours of project completion and returned to assigned storage areas
  • Inspects facilities for adequate lighting, maintenance issues, and cleanliness as required by policy and procedure
  • Responsible for daily preventive maintenance checks of all assigned equipment, including parking enforcement and safety vehicles
  • Accounts daily for all issued equipment, including radios, T2/Flex handhelds, and traffic wands
  • Removes debris from pedestrian and vehicular thoroughfares during inclement weather using shovels or other provided equipment
• Customer Inquiries
  • Provides quick and friendly response to motorist assistance requests
  • Receives all customer inquiries professionally and courteously
  • Investigates reports of possible hazards in a timely manner, reports results to Supervisor, and provides feedback to reporting customer if necessary
  • Provides directions and assistance as requested by Supervisor, guests, or staff
  • Assists customers with jump starts, changing flat tires, and providing directions

Requirements

• High School diploma, GED, or equivalent experience
• Valid driver’s license with a good driving record of 0 or + points
• Ability to successfully complete all training
• Excellent customer service skills
• Ability to work a flexible schedule that may include weekends, holidays, and shift work
• Ability to interact with coworkers to accomplish department goals in a team environment
• Basic computer and time management skills
• Ability to lift 50 lbs
• Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with a diverse population, or a commitment to do so

Preferred Qualifications

• Previous customer service experience
• Good written and verbal communication skills
• Previous experience in a university setting

Pay

$37,200

Benefits

All full-time university staff are eligible for VCU’s robust benefits package that includes:

• Comprehensive health benefits
• Paid annual and holiday leave
• Generous tuition benefits
• Retirement planning and savings options
• Tax-deferred annuity and cash match programs
• Employee discounts
• Well-being resources
• Abundant opportunities for career development and advancement

Schedule

• Monday-Friday, 8:30am-5:00pm
• Nights, weekends, or holiday shifts as required
• 40 hours per week
• Fully onsite