Energy Specialist - Customer Support

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate like EEO, legal, etc. Must preserve all substantive info. Must not invent or summarize away detail. Must not include filler like "commensurate with experience". Must not create Pay/Schedule/Benefits sections unless posting actually states them. The posting includes schedule: "Candidates must be available to work a standard schedule of Monday-Friday, 9:00am - 5:30pm". So we can include Schedule section. Pay: they say "Wondering what the salary for this role is? Just ask us! ... we don't advertise ...". That's not a specific salary figure; they say they don't advertise because they have flexibility. That is not a specific pay amount; it's vague. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So we should NOT create a Pay section because it's not specific. Benefits: they list many benefits: fully paid medical, dental, vision insurance; PTO (20 days vacation, 8 sick days, discretionary unlimited PTO); 401(k) match; parental leave; pre-tax commuter benefits; equity options. Those are specific benefits. So we can include Benefits section. Responsibilities: they have "What you'll do..." bullet list. Requirements: "What you'll need..." bullet list. Qualifications: maybe "Bonus points if you have..." includes Bachelor's or Associate's degree. Skills: maybe the list of traits: Highly motivated, MS Office Suite Proficient, Highly organized, Energetic, Quick Learner, Takes instruction easily and follows through. Also the "types of people that we'd love to hear from" includes many attributes: Excited to help customers, Open minded, Approachable, Inclusive, Dedicated to sustainability, Committed to improvement, Strong work ethic. Those could be considered Skills or Qualities. We need to decide sections: About the role (intro paragraph), Responsibilities, Requirements, Qualifications, Skills, Benefits, Schedule. We must not create empty sections. Let's extract content. First, intro paragraph: "Welcome to the future of energy Octopus is a tech-powered energy company. We believe technology has the power to address our greatest challenge, climate change, while also delivering incredible service and customer experience. We are changing the way people interact with their energy company - by making it approachable, low cost, easy-to-understand, and most importantly, 100% renewable. Want to work in a soul-destroying customer service call center? Don’t apply here. We’re a bit different... You won’t believe it until you actually start working here. We try to explain it during the application and interview process but really, until you’re immersed in our culture, you’ll realize you’ve never worked anywhere like it. At Octopus you’re not a number. You're a human and we treat you like one. And that’s how we want our customers to feel too. We want you to help our customers - like genuinely help. Like out of the box, what can I do here to make a difference to this customer, help? Crazy huh? You’ll chat to customers over the phone and via email while being given the freedom to help them in a way you too would like to be helped. You’ll take ownership of their needs and find a way, no matter what, to figure things out with them. We treat all of our customers like our grannies, (No offense intended - we really love our grannies) - with patience, kindness and warmth. We could tell you so many stories of the relationships customers have built with us as if we were family. Would you believe they send us poems, artwork, handwritten letters, photos of their family, babies and pets? It’s bonkers and we love it. We call it the Octopus effect. It won't take long for those tentacles to wrap around your heart once you join us. Your colleagues will be some of the most amazing people you’ll be lucky enough to call friends. They are the most enthusiastic, determined, curious crew who love being part of disrupting the energy industry but also sharing our mission to humanize the customer service experience. We don’t lie - it’s not easy. Learning in a fast-paced, ever-changing environment isn’t for the faint-hearted. Every day you will come across problems not seen before, and you’ll be tasked with bringing about awesome solutions. Expect the unexpected. Ask questions, drive change ,and share your ideas. There’s a lot (and we mean a lot) to learn, and a lot of work to do. Just when you think you know everything there is to know - something changes. We’ll help you build your knowledge and be committed to your development. If you’ve got the attitude to thrive here and want to make a difference - we’ll go that extra mile for you." That's a lot of prose. We'll put that in

under About the role. Responsibilities: "What you'll do... Talk to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too Working in Operations, you’ll be at the heart of everything we do - helping our customers Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem Every day, you’ll be tasked with bringing about awesome solutions while keeping up with rapid fire change as we grow. Expect the unexpected" We can format as

• items. Let's break into bullet points: - Talk to customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too - Work in Operations, be at the heart of everything we do - helping our customers - Take full responsibility for all issues that you come across, delivering end‑to‑end customer service - Be fully trained in every aspect of the customer experience and able to help with any problem (no more endless transfers) - Each day, be tasked with bringing about awesome solutions while keeping up with rapid fire change as we grow; expect the unexpected We'll keep as list. Requirements: "What you'll need... Fluency in Spanish is strongly preferred Prior energy experience isn't required - we'll happily meet you where you're at and teach you what you need to know! We just ask that you have a passion for sustainability and providing world-class customer service! Highly motivated and lots of drive to succeed is a must MS Office Suite Proficient Highly organized Energetic Quick Learner Takes instruction easily and follows through Candidates must be available to work a standard schedule of Monday-Friday, 9:00am - 5:30pm" We need to separate schedule maybe into Schedule section. So Requirements list includes fluency in Spanish strongly preferred, passion for sustainability and world-class customer service, highly motivated, drive to succeed, MS Office Suite proficient, highly organized, energetic, quick learner, takes instruction easily and follows through. Also prior energy experience not required (we can note that). We'll put as list. Qualifications: "Bonus points if you have... Bachelor’s or Associate's Degree". That's a qualification. Also maybe "The types of people that we'd love to hear from..." could be considered Qualities/Skills. But we already have Skills section for traits like excited to help customers, open minded, approachable, inclusive, dedicated to sustainability, committed to improvement, strong work ethic. We'll treat those as Skills. Thus Qualifications section: Bachelor’s or Associate's Degree. Skills section: list of attributes: Excited to help customers, Open minded, Approachable, Inclusive, Dedicated to sustainability, Committed to improvement, Strong work ethic. Also maybe "Highly motivated and lots of drive to succeed is a must" but that's already in Requirements. We'll avoid duplication. We need to ensure we don't repeat content. Let's extract each piece exactly as in posting but we can rephrase slightly? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep the exact wording, not paraphrase? It says preserve all substantive information; we can keep the same meaning but not invent or summarize away detail. Slight rephrasing may be okay as long as we don't lose detail. Safer to keep original phrasing. Let's copy the exact sentences. From "What you'll need..." paragraph: "Fluency in Spanish is strongly preferred Prior energy experience isn't required - we'll happily meet you where you're at and teach you what you need to know! We just ask that you have a passion for sustainability and providing world-class customer service! Highly motivated and lots of drive to succeed is a must MS Office Suite Proficient Highly organized Energetic Quick Learner Takes instruction easily and follows through Candidates must be available to work a standard schedule of Monday-Friday, 9:00am - 5:30pm" We need to split into list items. We'll keep each phrase as is, maybe separate by punctuation. List items: - Fluency in Spanish is strongly preferred - Prior energy experience isn't required - we'll happily meet you where you're at and teach you what you need to know! - We just ask that you have a passion for sustainability and providing world-class customer service! - Highly motivated and lots of drive to succeed is a must - MS Office Suite Proficient - Highly organized - Energetic - Quick Learner - Takes instruction easily and follows through - Candidates must be available to work a standard schedule of Monday-Friday, 9:00am - 5:30pm But schedule will be moved to Schedule section; we can still include it in Requirements but better to move to Schedule to avoid duplication. The instruction: "Prefer a few substantive sections over many thin ones." We'll have Schedule separate. Thus Requirements list excludes the schedule line. Now Responsibilities list: from "What you'll do..." paragraph: "Talk to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too Working in Operations, you’ll be at the heart of everything we do - helping our customers Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem Every day, you’ll be tasked with bringing about awesome solutions while keeping up with rapid fire change as we grow. Expect the unexpected" We'll split: - Talk to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too - Working in Operations, you’ll be at the heart of everything we do - helping our customers - Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service - Gone are the days of customers getting stuck in a never ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem - Every day, you’ll be tasked with bringing about awesome solutions while keeping up with rapid fire change as we grow. Expect the unexpected Now Benefits: from "Why else you'll love it here..." paragraph: "Fully paid medical, dental, and vision insurance options. Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need. Octopus offers 20 days paid vacation, 8 paid sick days, and discretionary unlimited paid time off 401(k) plan with employer match. Octopus matches 100% of contributions on the first 3% and 50% of contributions from 3-5% Parental leave. Biological