Energy Services Consultant

About the role

We Energies, a subsidiary of WEC Energy Group, is seeking an Energy Services Consultant in Fort Atkinson, Wisconsin. This position is represented by Local 2150.

Responsibilities

• Proactively and reactively respond to the sales and service needs of large commercial, industrial, and municipal WE customers including demand side management, outages, power quality issues, new services, outdoor lighting, rewires, hold-off clearances, and billing inquiries
• Maximize business opportunities with customers
• Develop and maintain relationships with large commercial, industrial & municipal customers and developers
• Contact, establish, and maintain relationships with both new and current customers to discuss their wants, needs, and service concerns to retain their business
• Respond to customer/contractor requests for outages, rate evaluations, bill inquiries and various service functions
• Investigate methods available for improving system reliability
• Analyze customer loads to determine proper rate application and prepare for line extension contracts
• Work with developers, contractors, consultants, engineering firms to establish new and expanded service
• Coordinate installation with internal and external resources
• Handle all follow-up with customer concerns
• Work with solar accounts
• Proactive Load Management: contact customers and contractors, establish curtailment and interruptible rates
• Promote energy conservation, energy efficiency through available programs, assist with monitoring load and demand at customer location
• Maintain the customer relationship management tool (iAvenue): update and maintain database information to ensure uniform handling of customer needs and to provide complete information to WE personnel
• Provide utilization analysis of customer loads and equipment
• Work with project managers to prepare business proposals for project development
• Promote and follow through on Night Aura projects
• Assist and fill in for service managers as necessary
• First Alert service for large customers: ask for voluntary load reduction during high demands, inform large customers of service interruptions in advance, or explain outages after the fact

Minimum Qualifications

• Associate degree (or equivalent education) in engineering, marketing, business administration, project management or finance
• At least three years of customer contact experience
• Valid driver’s license and meet the company’s requirements for driving