Energy Service Engineer

What You'll Do

• Troubleshoot and resolve hardware, software, firmware, SCADA, and communication network issues that cause downtime for Tesla's Industrial Storage and Microgrid customers
• Utilize data analysis, fleet analytics, and first-principles engineering to identify failure modes, develop effective solutions, and apply them fleet-wide
• Lead data-driven, cross-functional initiatives to implement fleet improvements in partnership with program management, design engineering, field service, and technical support teams
• Sustain fleet improvements across all equipment comprising battery energy storage systems, including power conversion, controls, protection, and balance-of-plant equipment
• Handle escalated global customer cases to minimize system downtime and enhance customer satisfaction; communicate root cause and resolution clearly to commercial and utility customers
• Collaborate with field service and technical support teams to create documentation and training for commissioning, operating, repairing, and servicing Tesla's Industrial Storage products worldwide
• Develop test plans and lead testing or investigation activities to diagnose issues at operating sites, with occasional lab work as needed

What You'll Bring

• Degree in electrical engineering, Computer Engineering, or equivalent experience
• 2+ years of professional experience in one or more of the following: product engineering, systems engineering, reliability engineering, commissioning, maintenance, or performance testing of power generation or energy storage facilities
• Proficiency with Python, SQL, or equivalent tools for data analysis on large datasets
• Strong technical engineering skills across 2 of the technical areas listed in the ‘Nice to Have’ section below
• Demonstrated ability to work cross-functionally and collaboratively across multiple teams
• Excellent written and verbal communication skills, with the ability to produce clear and concise technical documents and diagrams
• Prioritization and execution of multiple projects in parallel; self-directed, highly detail-oriented, and organized
• Willingness to travel domestically up to 5–10% of the time, occasionally on short notice

Benefits

• Competitive pay
• Medical plans
• Family-building, fertility, adoption and surrogacy benefits
• Dental and vision plans
• HSA Contribution
• Flexible Spending Accounts (FSA)
• 401(k) with employer match
• Employee Stock Purchase Plans
• Other financial benefits
• Company-paid Basic Life, AD&D Short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time
• Paid Holidays
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$100,000 - $180,000/annual salary + cash and stock awards + benefits