Energy Service & Delivery Specialist

About the role

The Energy Service & Delivery Specialist is responsible for the safe, efficient, and customer-focused delivery of propane, refined fuels, or other fuels to residential, agricultural, and commercial customers. This position also performs related service and maintenance duties, assists customers with account needs, and represents the company in a professional and customer-oriented manner.

Responsibilities

• Drive tandem LP or refined fuel truck; load and deliver LP gas or refined fuel to specified locations
• Collect delivery instructions from appropriate sources, verifying instructions and routes
• Read and interpret maps in order to determine vehicle routes
• Follow appropriate safety procedures when transporting dangerous goods
• Check vehicles before driving them to ensure that mechanical, safety, and emergency equipment is in good working order
• Record sales calls and submit as required
• Record sales or delivery information on daily sales or delivery records
• Write customer orders and sales contracts according to company guidelines
• Collect money from customers and record transactions on customer receipts and turn into office promptly
• Develops and maintains routing and keeps full tanks, performs customer tank installation and maintenance, resolves customer complaints
• Delivers, connects, and maintains petroleum equipment
• Listens to and resolves customer complaints regarding products or services within one day
• Develops and maintains a positive attitude that promotes teamwork within the location, as well as within the cooperative and always upholds a favorable image of Five Star Cooperative
• Attends all product updates and service training sessions
• Be aware at all times of the cooperative’s prices on commodities and services and review with your supervisor daily
• Maintains a regular delivery schedule in a manner which will result in increased satisfaction
• Knows and uses all resources necessary to make proper recommendations and applications of products sold
• Ensures no product problems result due to your recommendations or installation
• Ensures no keep-full customer has need to call for delivery
• Checks customer’s tank and schedules routine tank maintenance as necessary
• Invoices all product deliveries promptly and accurately, submits daily trip reports and inventory reports, and informs supervisor of outstanding conditions
• Presents the customer a ticket after each delivery
• Maintains logs of products delivered
• Collects delivery instructions from appropriate sources, verifying instructions and routes
• Reads and interprets maps in order to determine vehicle routes
• Provides tank and regulator information to other employees
• Records product inventory as required by company
• Attends all reporting sessions as assigned by management

Requirements

• Education: High school diploma or equivalent; fluent reading, writing, and speaking the English language
• Experience: Strong written and verbal communication skills necessary; computer skills required; good customer service skills and approach necessary; ag background a plus
• Licenses, Certificates or Registrations: Class B CDL with HAZ MAT endorsement required (Class A CDL with Haz Mat endorsement preferred); valid DOT physical card; CETP Certification, or the ability to obtain all of the above
• Basic Skills: Speaking, Writing, Reading Comprehension, Listening, Monitoring, Judgment and Decision Making, Time Management, Basic Math