Energy Case Manager

Full-time, Union position

Pay

$19.86 per hour

Schedule

• 40 hours per week
• Monday through Friday, 8am to 5pm

Responsibilities

• Provide intensive case management services to eligible participants for energy assistance programs, including intake, screening, assessment, referrals, monitoring, and recordkeeping.
• Implement a collaborative process engaging clients in defined activities and identifying resources to support their energy needs.
• Provide intake services at the point of entry and determine eligibility for energy services, including Operation Fuel and Elderly Energy Assistance.
• Work directly with eligible clients to assess energy needs and make referrals to agencies providing supportive services based on client needs.
• Utilize network partnerships to assist clients in gaining access to services and remove barriers to program participation.
• Train volunteer personnel in satellite intake locations.
• Provide assistance and technical support to seasonal intake certification staff.
• Assist clients in completing documentation and verify accuracy of information.
• Complete required forms and input data into the recordkeeping system.
• Submit completed forms to service providers and regulating agencies, ensuring compliance with funding guidelines.
• Enroll clients in utility arrearage forgiveness programs.
• Maintain confidential client database and files in compliance with internal and external reporting requirements.
• Provide reports to funders as appropriate.
• Develop and maintain knowledge of community resources and needs, including statistical data and projections.
• Develop and maintain effective relationships with State and Federal agencies, network partnerships, and community groups.
• Provide phone coverage and respond to walk-in visitors as required.

Requirements

• B.A. degree preferred or an A.S. in Human Services, with two additional years of experience in community-based case management services or equivalent experience.
• 2 years of experience administering case management services.
• Other combinations of education and experience demonstrating the ability to perform the described services may meet the requirements for this position.
• Bilingual (Spanish) is a plus.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with matching contributions
• Vacation Time
• Personal Time
• Sick Time
• Holiday Pay