Endpoint Support Technician - On-Site in Sacramento (Ref: 5727)

Key Responsibilities

• Providing on-site technical support at SMUD office locations.
• Serving as a point of contact for desktop, laptop, tablet, printer, plotters, and related peripheral equipment.
• Installing, maintaining, diagnosing, and preparing computer hardware and Microsoft software products in a networked environment.
• Troubleshooting and resolving hardware, software, user profile, and connectivity issues.
• Completing assigned incidents, requests, and tasks in the ServiceNow ticketing system.
• Performing computer user data and software inventory services.
• Supporting conference room support, including meeting setup, troubleshooting, and user assistance.
• Assisting with audio/visual equipment for hybrid meetings, Board meetings, and Committee meetings.
• Providing after-hours A/V support on pre-scheduled dates, with meeting preparation beginning after 5:00 PM and support potentially continuing until midnight or later.
• Offering “white glove” technical support to C-Suite and executive staff.
• Communicating technical information clearly to end users, supervisors, and project/support teams.
• Working independently with minimal direction while also collaborating effectively with IT team members.
• Occasionally driving a personal vehicle between SMUD office locations as needed.

Required Qualifications

• A minimum of 5 years of experience in IT operations support.
• Experience supporting desktops, laptops, tablets, printers, peripherals, and Microsoft Windows environments.
• Experience diagnosing, researching, and resolving computer hardware and software issues.
• Experience providing technical support in an enterprise or networked environment.
• Strong written, verbal, and collaboration skills.
• The ability to communicate technical information clearly to both technical and non-technical users.
• The ability to work on-site at SMUD office locations.
• The ability to work after 5:00 PM on pre-scheduled dates for Board and Committee meeting support.
• The ability to lift up to 50 pounds.
• The willingness to complete any required SMUD medical examination or Fitness for Duty screening, if requested.