Endpoint Services Area Administrator

SUPPORT FOR END USERS

Support for all end users in the Dillard's environment

MISCELLANEOUS RESPONSIBILITIES

• Maintain compliance with PCI and other Security Requirements
• Install, configure, and sustain usability of computers, their associated peripheral equipment, and software within established standards and guidelines
• Utilize software automation to improve efficiency
• Use available tools to load Operating Systems and to install/repair applications
• Test OS updates, application upgrades, and new products prior to installation in production environments
• Coincide with other Dillard's associates, both technical and non-technical
• Work with 3rd party vendors for installation/support of software applications and hardware solutions
• Use available tools including AI to monitor endpoints for proactive issue remediation
• Follow group standards and policies
• Keep physical inventory and installation records current
• Participate in on-call rotation

MUST-HAVES

• Authorization to work in the United States without sponsorship
• Previous experience installing and supporting hardware, operating systems, applications, and peripherals
• Excellent customer service skills
• Self-motivated with a positive attitude
• Clear, open communication coupled with strong problem-solving & analytical skills
• Proficient with Windows 10, Windows 11, Macintosh, and mobile operating systems
• Proficient with scripting tools, ticketing systems, and other related applications
• Familiar with networking concepts
• Basic hardware troubleshooting skills
• Able to maintain poise and efficiency during hectic situations
• Able to adapt to changing technologies
• Able to work independently and in teams while managing multiple deadlines
• Able to plan and manage changes in a production environment while minimizing user impact
• Able to work outside of regular business hours as needed
• Able to lift 50 lbs.

NICE-TO-HAVES

• PowerShell and Windows 10/11 experience
• Advanced hardware and software troubleshooting
• Experience with Active Directory, Group Policy, and Adobe Creative Cloud products
• Experience with multi-factor authentication
• Knowledge of PCI Security Requirements
• Experience supporting mobile devices
• Knowledge of Microsoft System Center Configuration Manager (SCCM)