Endpoint Services Analyst I/II

Job Summary

The Endpoint Services Analyst I supports the university’s endpoint environment by deploying and maintaining software, applying configuration policies, and assisting with modern device management solutions. The role helps manage Windows, macOS, and mobile devices through centralized MDM/UEM platforms, supports automated provisioning and update workflows, monitors device compliance and security posture, and provides technical assistance for escalated endpoint issues.

About the Role

This position contributes to ongoing modernization efforts that improve reliability, security, and user experience across the university’s computing environment. FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action.

Responsibilities

• Supports the configuration, deployment, and day-to-day operation of enterprise endpoint management tools (MDM/UEM) used for managing Windows, macOS, and mobile devices
• Affords assistance with device provisioning workflows including modern provisioning methods (e.g., automated enrollment, Autopilot-style onboarding, or similar tools)
• Implements and maintains endpoint security and configuration policies as directed by senior engineers or the Endpoint Deployment Manager
• Performs software deployments, updates, and application packaging tasks using centralized management tools
• Maintains endpoint compliance, health, and update status, escalating issues as needed
• Supports cross-training efforts within the Endpoint Deployment Team and collaborates with other ITS staff as needed

Requirements

• Four years of directly related full-time experience or, as an alternative, a Bachelor's degree in Computer Science or related field
• Professional full-time experience with enterprise systems and applications and current versions of Windows Server/Linux or other enterprise services
• Experience with large enterprise computing environments that include multiple site locations

Qualifications

• Proven ability to think strategically and approach challenges with creativity
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable
• Strong interpersonal skills and experience working effectively across teams
• Knowledge of basic networking concepts (e.g. Systems, Protocols, Directory Services)
• Knowledge and proficiency with relevant business systems, operating systems, and servers
• Knowledge of and ability to administer cloud based applications (Saas)
• Skills in light programming, project management of small initiatives, and troubleshooting
• Skills in managing servers and storage hardware
• Skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Advanced verbal and written communication skills and the ability to present effectively to small and large groups
• Ability to collaborate and work effectively within the community and willing to contribute to a team effort
• Ability to work independently and follow through on assignments
• Ability to provide professional customer service

Skills

• Proven ability to think strategically and approach challenges with creativity
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable
• Strong interpersonal skills and experience working effectively across teams
• Knowledge of basic networking concepts (e.g. Systems, Protocols, Directory Services)
• Knowledge and proficiency with relevant business systems, operating systems, and servers
• Knowledge of and ability to administer cloud based applications (Saas)
• Skills in light programming, project management of small initiatives, and troubleshooting
• Skills in managing servers and storage hardware
• Skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Advanced verbal and written communication skills and the ability to present effectively to small and large groups
• Ability to collaborate and work effectively within the community and willing to contribute to a team effort
• Ability to work independently and follow through on assignments
• Ability to provide professional customer service

Benefits

Not specified

Pay

Endpoint Services Analyst Level I - Pay Grade 17
Endpoint Services Analyst Level II - Pay Grade 18

Schedule

Not specified