IT Endpoint Systems Analyst

Responsibilities

• Engineer, maintain, and troubleshoot Microsoft Intune/Microsoft Endpoint Manager (MEM) configuration profiles, compliance policies, update rings, and endpoint baselines.
• Manage Windows Autopilot and zero-touch provisioning processes, including enrollment, device naming, deployment profiles, and Endpoint Security Policies (ESP).
• Pack, deploy, and maintain Win32 and MSI applications while coordinating pilot deployments, staged rollouts, validation testing, and rollback planning.
• Develop and maintain PowerShell scripts and Proactive Remediations to automate endpoint management and improve device reliability.
• Monitor endpoint health, system performance, boot/login metrics, and application stability using available reporting and telemetry tools.
• Partner with Identity and Infrastructure teams to support device compliance, Conditional Access, security policies, and endpoint trust.
• Create and maintain technical documentation, knowledge base articles, standard operating procedures, and runbooks.
• Collaborate with Service Desk teams to improve Tier 1 support through documentation, automation, and process improvements.
• Participate in root cause analysis and continuous improvement efforts to reduce recurring endpoint issues and improve operational efficiency.
• Ensure compliance with organizational security standards, change management procedures, and IT best practices.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Cybersecurity, Networking, or a related field required.
• Minimum three (3) years of experience in endpoint engineering, desktop engineering, systems administration, advanced desktop support, or related IT roles.
• Experience designing and supporting Microsoft Intune/Microsoft Endpoint Manager (MEM) environments.
• Experience managing Windows Autopilot deployments and modern device provisioning.
• Experience packaging and deploying applications using Win32 and MSI technologies.
• Strong PowerShell scripting skills with experience developing automation and remediation scripts.
• Experience implementing staged deployments, pilot testing, change management, and rollback planning.
• Familiarity with Microsoft Entra ID (Azure AD), Conditional Access, endpoint compliance, encryption, and device security best practices.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to communicate technical concepts to both technical and non-technical audiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience creating technical documentation, knowledge base articles, and standard operating procedures.
• Microsoft certifications such as MD-102, SC-300, AZ-900, or equivalent certifications preferred.