Endpoint Security Solutions (ESS) Systems Engineer – Level 2

SOC Analyst (Security Monitoring)

• Monitor and analyze security events in real-time.
• Respond to alerts and incidents as required.
• Document findings and provide recommendations for improvement.

Systems Administrator (Tier 2/3 Support)

• Provide Tier 2/3 technical support to end-users.
• Diagnose and resolve hardware and software issues.
• Implement and maintain system configurations.

Service Desk Analyst

• Handle incoming service requests from end-users.
• Coordinate with internal teams to resolve issues.
• Train users on new systems and procedures.

Program Manager

• Develop and manage project plans.
• Oversee project timelines and budgets.
• Ensure compliance with organizational policies.

Outreach and Engagement Program Manager

• Plan and execute outreach and engagement activities.
• Manage program budgets and resources.
• Evaluate program effectiveness and make improvements.