Endpoint Security Solutions (ESS) Systems Engineer – Level 1

SOC Analyst (Security Monitoring)

• Monitor and analyze security events in real-time
• Respond to alerts and incidents as required
• Document findings and provide recommendations for improvement

Systems Administrator (Tier 2/3 Support)

• Provide technical support for hardware and software issues
• Perform routine maintenance and upgrades
• Configure and manage network infrastructure

Service Desk Analyst

• Handle incoming customer service requests
• Resolve technical issues and troubleshoot problems
• Follow up on tickets and ensure timely resolution

Program Manager

• Develop and execute project plans
• Manage team resources and timelines
• Ensure compliance with policies and procedures

Outreach and Engagement Program Manager

• Plan and implement outreach programs
• Engage stakeholders and gather feedback
• Report progress and outcomes to senior leadership