Endpoint Operations Engineer, Associate - Enterprise Technology

Role Overview

The Endpoint Operations Engineer is responsible for designing, operating, and continuously improving enterprise endpoint environments to deliver secure, stable, and high-performing end-user experience. This role serves as a technical leader within Endpoint Operations, partnering with Infrastructure, Security, and Service Delivery teams to support both on-premise and cloud-managed endpoints at scale.

Key Competencies

• Endpoint architecture and operational leadership
• Automation and reliability engineering mindset
• Analytical problem solving and attention to detail
• Strong ownership and accountability
• Prior experience working independently and within cross-functional teams

Key Responsibilities

• Lead day-to-day operations, support, optimization, and continuous proactive improvement of enterprise endpoint platforms, with a strong focus on automating repeatable tasks and improving service reliability.
• Design, deploy, and maintain endpoint management solutions using Citrix, SCCM, and Intune across large-scale enterprise environments.
• Manage operating system deployment, patching, application packaging, and software distribution, while implementing automation to streamline provisioning, deployment consistency, and policy enforcement.
• Maintain endpoint performance and digital experience using Nexthink, identifying trends and risks early, and driving proactive remediation before issues broadly affect end users.
• Troubleshoot and resolve complex endpoint issues at the Tier 3 level using structured diagnostics and root cause analysis.
• Lead root cause analysis, incident response, and continuous improvement efforts to reduce recurring issues and strengthen endpoint stability.
• Partner with Security teams to enforce endpoint security controls, compliance requirements, and remediation actions across modern enterprise environments.
• Collaborate with Infrastructure, Security, and Service Delivery teams to proactively identify operational risks, improve endpoint health, and enhance the end-user experience.
• Develop and maintain operational documentation, engineering standards, runbooks, and troubleshooting procedures to improve consistency and accelerate issue resolution.
• Drive automation and infrastructure-as-code initiatives to improve endpoint reliability, scalability, standardization, and operational efficiency.
• Build and enhance scripted or workflow-based remediation processes using PowerShell and other automation tools to reduce manual effort and enable more proactive support operations.
• Provide technical mentorship and guidance to junior engineers and help promote an automation-first, reliability-focused engineering culture.

Required Qualifications

• 5+ years of experience in endpoint operations, end-user computing, or workplace technology
• Strong hands-on experience with Citrix Virtual Apps and Desktops and Windows 365 in enterprise endpoint or virtual desktop environments
• Deep knowledge of Windows operating systems and enterprise endpoint lifecycle management
• Advanced experience with Microsoft Endpoint Configuration Manager (SCCM) for software deployment, patching, imaging, and lifecycle management
• Proven expertise with Microsoft Intune and modern device management for cloud-managed and hybrid endpoint environments
• Experience using Nexthink to analyze endpoint health, performance, and user experience, with experience turning insights into proactive troubleshooting and remediation actions
• Hands-on scripting experience with PowerShell or similar tools for endpoint automation, operational tooling, and remediation workflows
• Excellent communication and collaboration skills, with experience working effectively across cross-functional teams

Preferred Qualifications

• Experience using Terraform for infrastructure-as-code and environment standardization
• Familiarity with AI tools such as Copilot and Claude and use of agentic AI platforms
• Familiarity with zero trust, conditional access, and modern endpoint security frameworks
• Experience supporting hybrid, cloud, or virtual desktop environments
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience