Endpoint Technology Engineer

Key Responsibilities

• Configure, deploy, and administer endpoint technologies, including operating systems, application deployments/upgrades, security tools, and management solutions.
• Provide high-quality support and maintenance for endpoint devices, including printers, AV equipment, and applications; support executive users and be available for on-call needs as required.
• Contribute to endpoint technology roadmaps, define hardware/software standards, maintain SLAs, and develop new support initiatives. Collaborate with vendors to enhance quality and capacity.
• Ensure timely issue resolution, lead critical incident responses, and perform root cause analysis to drive continuous improvement.
• Create and maintain solution documentation, SOPs, and work instructions to ensure process consistency.
• Lead continuous improvement initiatives to enhance endpoint performance, user experience, and team efficiency.
• Onboard new team members and conduct training for IT and business teams to strengthen endpoint knowledge and best practices.

Qualifications

• 5-8+ years' of experience in an endpoint or desktop engineering role.
• Strong technical proficiency in O365, Windows OS, macOS, desktop applications, computer hardware, and related endpoint technologies.
• Experience with enterprise imaging, endpoint deployment, and application packaging.
• Expertise in PowerShell scripting and Microsoft Intune required.
• Working knowledge of Windows Server, TCP/IP, Microsoft Endpoint Configuration Manager (MECM), Intune, and endpoint virtualization platforms.
• Experience supporting executive staff with professionalism and discretion.
• Certifications: ITIL Foundation or similar IT Service Management certification. Relevant technical certifications such as CompTIA A+, Microsoft Certified: Modern Desktop/Endpoint Administrator Associate, or Apple Certified Support Professional.

Why Join Us?

Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.

Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company: Delta Faucet Company Full time Hiring Range: $76,400.00 - $120,010.00 USD Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Delta Faucet Company (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish E-verify Right to Work Poster: English, Spanish