Endoscopy Support Specialist - Westchester. NY (Primary), Hoboken & Newark, NJ

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, not invent. Remove boilerplate like EEO, legal, navigation, cookie, duplicated lines, application instructions. Also remove "Learn more about Life at Olympus:" link? That's maybe not boilerplate but could be considered navigation? It's a link to careers page; maybe keep as part of About the role? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The link "Learn more about Life at Olympus: https://www.olympusamerica.com/careers" is navigation-ish; maybe remove. Also "Are you ready to be a part of our team? Learn more about our benefits and incentives: https://..." is application instruction? Might be considered promotional; but we can keep as part of Benefits? However they said remove application instructions. That link is about benefits; maybe keep benefits content but not the link. We'll extract substantive content. We need sections: - About the role: description of role purpose. The posting includes: "The Endoscopy Support Specialist I position provides positive customer experiences by delivering Olympus service contract customers repair prevention and equipment cleaning/disinfection/sterilization education for their Olympus products." Also later paragraphs about purpose. We'll craft a paragraph. - Responsibilities: list of duties from "Job Duties" bullet-like sentences. We'll extract each duty as

. - Requirements: maybe combine Job Qualifications required and preferred? The instruction: Use sections only when posting has real specific content. We have qualifications (required) and preferred. Could put under "Qualifications" section (maybe includes both required and preferred). Or separate "Requirements" and "Qualifications"? The list of headings includes both Requirements and Qualifications. We need to decide which to use. The posting has "Job Qualifications Required:" and "Preferred:" So we could put under "Qualifications" (maybe includes both). Or we could split: Requirements = required qualifications, Qualifications = preferred? But they'd be similar. Safer to have one "Qualifications" section containing both required and preferred. Or we could have "Requirements" for required and "Qualifications" for preferred. Since both headings are allowed, we can include both if content exists. Let's do that: Requirements = required qualifications; Qualifications = preferred qualifications. - Skills: maybe we can extract skills from qualifications: communication, presentation, interpersonal, technology literate, etc. Could be a separate section but we might avoid duplication. The instruction: Prefer a few substantive sections over many thin ones. So maybe combine skills into Qualifications or Responsibilities. But we have a heading for Skills; we could include if there is distinct skill list. The qualifications list includes many skills: "Proficient in providing distinctive customer service", "Strong communication skills both written and verbal", "Demonstrated decision making ability", etc. Those are skills. Could put under Skills. However the qualifications also include education/experience preferences. Might be better to put education/experience under Qualifications, and skills under Skills. Let's do that. - Benefits: The posting includes "Why join Olympus? We offer a holistic employee experience..." then list of equitable offerings: Competitive salaries, annual bonus and 401(k)* with company match, Comprehensive medical, dental, vision coverage effective on start date, 24/7 Employee Assistance Program, Free live and on-demand Wellbeing Programs, Generous Paid Vacation and Sick Time, Paid Parental Leave and Adoption Assistance*, 12 Paid Holidays, On-Site Child Daycare, Café, Fitness Center**. Also Connected Culture items: Work-life integrated culture, offers onsite, hybrid and field work environments, Paid volunteering and charitable donation/match programs, Employee Resource Groups, Dedicated Training Resources and Learning & Development Programs, Paid Educational Assistance US Only Center Valley, PA and Westborough, MA. That's benefits. - Pay: The posting includes: "The anticipated base pay range for this full-time position is $29.93 - $40.41 / hour, plus potential for annual bonus (subject to plan eligibility and other requirements). This pay range represents the National Average of the range, and may vary depending on the location of the individual. Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications." So we include Pay section. - Schedule: Not explicitly mentioned. There's "Workplace Flexibility: Field" earlier. Also "Work flexible hours." and "Able to travel with overnight stays via automobile, or air to meet customer needs, or as requested by management." That's schedule/flexibility. Could include Schedule section with info about field work, flexible hours, travel. The posting includes "Workplace Flexibility: Field". So we can include Schedule. - Also we have location info: "Working Location: New York, Westchester; New Jersey, Hoboken; New Jersey, Newark". Could be part of About the role or maybe a short paragraph. Not a heading. We'll include location in About the role paragraph. Now we must not include boilerplate like "Learn more about Life at Olympus:" link, "Are you ready to be a part of our team? Learn more about our benefits and incentives:" link, also the long paragraphs about Olympus purpose repeated multiple times. We need to preserve all substantive information; but we can remove duplicated lines. The purpose statement appears multiple times; we should keep one instance maybe in About the role. The repeated "For more than 100 years, Olympus has pursued a goal..." etc. That's boilerplate? It's about company mission; could be considered substantive but repeated. We'll include a concise version maybe once. We must not invent or summarize away detail. So we need to keep all substantive info, but we can condense? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." That suggests we should not omit details; we should keep them. However we can rephrase? It says do NOT invent or summarize away detail. Summarizing away detail would be removing details. So we need to keep all details. That is tough if we make sections; we need to include all details from the posting. But we can keep them as lists or paragraphs; we just need to not omit any detail. So we need to include everything substantive: location, workplace flexibility, company mission, values, role description, duties, qualifications (required and preferred), benefits, pay, schedule/flexibility, maybe also the link to careers? The link is maybe not substantive; it's a reference. Could be considered navigation; we can drop. We must not repeat job title as heading. Not include Job ID etc. We need to output only HTML fragment. Let's extract all substantive details: - Working Location: New York, Westchester; New Jersey, Hoboken; New Jersey, Newark - Workplace Flexibility: Field - Company mission: "For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy." - Learn more about Life at Olympus: link (maybe drop) - Job Description: The Endoscopy Support Specialist I position provides positive customer experiences by delivering Olympus service contract customers repair prevention and equipment cleaning/disinfection/sterilization education for their Olympus products. The primary responsibility for an Endoscopy Support Specialist I will be to obtain core Olympus product, service, reprocessing, and operational knowledge during their initial training period. They will be required to successfully complete designated online, customer service, mentorship, and educational ride along trainings as appropriate. The ESS I is expected to gain competency in endoscope construction and anatomy, delivery of C/D/S in-services, utilizing and delivering service contract tools/reports, and in the core elements of the ESS job role. The Endoscopy Support Specialist l will also learn and implement repair service strategies within a discreet territory that will provide customer assistance in preventing repairs, reducing service contract costs, support service contract renewals and create opportunities to increase repair service market share. Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including routine travel to customer facilities and onsite support. This position will provide an operational core competence of processes, systems, technical and presentation skills to drive Olympus service business objectives. It will provide endoscopy support service that will strengthen the Olympus brand through building strong customer relationships. - Job Duties: list of many bullet-like sentences (we need to keep each). Let's extract them exactly as sentences separated by periods. We'll need to preserve each duty. List from "Job Duties": 1. Under close supervision acquire experience and confidence in supporting targeted customers, local Sales Representative, Field Service Engineers, Repair personnel, Service management, and other corporate personnel to provide the highest level of customer support and endoscopy service satisfaction. 2. Acquire experience and confidence in conducting service support calls independently and in a team effort with other corporate personnel as necessary. 3. Mentored and monitored to meet customer service needs, to provide solutions for endoscopy equipment service problems, to assist customers toward the goal of repair reduction, and to demonstrate the ability to develop customer relationships based on trust, loyalty and satisfaction. 4. Trained to secure and grow Olympus service repair business through the promotion of Service Contracts for endoscopes, video electronics and reprocessing equipment. 5. Support service contract business by performing pre-contract inspections, performing scope audits and approaching non-contract customers to support the value of service contracts and proper maintenance of Olympus endoscopy equipment. 6. Training and mentoring focused on conducting customer educational visits, diagnosing issues relating to endoscopy equipment care, handling, CDS and storage. 7. Receive and comprehend core knowledge to conduct in-service programs based on identified educational visit needs and assist in customer training to ensure that their endoscopy equipment will be maintained to Olympus standards for maximum operational performance. 8. Learn to establish and maintain customer rapport with key decision makers (i.e. Bio-med, Nurse Manager, Materials Manager, Physicians, etc.) and gain experience to support their endoscopy equipment service requirements and leverage relationships to assist in the growth of Olympus service business. 9. Develop the knowledge and skills required to produce the highest levels of customer engagement and service support. 10. Required to become familiar with endoscopy equipment applications and products through structured corporate training programs, on the job training, study of Olympus marketing materials, sales brochures, and available self-study programs. 11. Obtain instruction and understanding of customer repair cost utilization analyses reports and learn how to review service contract performance and cost consumption versus elapsed time data. 12. Develop skills to assist over consuming contract customers to improve equipment utilization and reduce repair costs through an asset management focused approach enhancing the performance and value of their Olympus endoscopy equipment. 13. Develop and demonstrate consistent and repeatable equipment demonstrations and the proper and compliant methods to conduct customer in-service programs. 14. Develop a routine communication schedule with management to exchange information on daily and weekly activities. 15. Maintain all assigned assets including, but not limited to, laptop computer, mobile device(s), demo equipment, etc. 16. Submit all required field activity documentation, including travel itineraries, field service reports and expense reports timely, accurately, and as directed. 17. Update service records as required. 18. Trained to accurately perform and report on other MBO related duties as assigned and to meet all goals set and agreed upon with management. 19. Capable of retaining technical knowledge and be evaluated as having the ability to perform and meet all job responsibilities to progress beyond the training period. 20. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities. 21. Perform all other duties as assigned. - Job Qualifications Required: list: - Proficient in providing distinctive customer service. - Able to exceed customer satisfaction.