Endoscopy Scheduling Coordinator

Location: Fall River, MA | Job Type: Full-Time

About the role

Prima Care, P.C. is a large, multi-specialty medical group serving southeastern New England. With over 150 providers, we offer quality health care, a diversity of services and treatments, and state-of-the-art testing facilities. Our values include integrity, respect, professionalism, ethical behavior, and partnership.

Responsibilities

• Answer all incoming calls regarding procedures
• Review patient demographic information and complete surgical questionnaire with patients to determine if patients' health status allows them to have procedure at Outpatient Endoscopy Center vs Hospital setting
• Review all patient medications to allow provider to appropriately adjust medications before procedure (Iron, all diabetic medications, and anticoagulants)
• Educate patient on required preparation for all procedures, including mailing instruction brochure to patient
• Review patient records and schedule future procedures based on Provider’s recommendation using the American Cancer Society guidelines to ensure proper follow-up
• Generate encounter documenting attempts made to patient if no response; notify the ordering Provider/PCP and send letter to patient explaining the importance of procedure
• Obtain all medical clearance and legal guardianship paperwork when necessary
• Enter post-surgical data into patients' surgical history
• Review all incoming requests from outside facilities and providers to ensure patient is due for procedure
• Complete other clerical duties as assigned

Requirements

• Experience in medical office preferred
• Previous experience working in a healthcare environment is required
• High School diploma or graduation equivalency degree (GED) and a certificate
• Knowledge of medical terminology and anatomy
• Experience with office procedures and in business/administrative processes and procedures
• Strong computer skills

Skills

• Excellent organizational skills
• Ability to multitask
• Exceptional customer service
• Attention to detail
• Excellent communication skills
• Ability to work independently and with a team
• Ability to problem solve and prioritize workload

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401K/ROTH and Safe Harbor Plans
• Paid Time Off