End User Support Technician Tier 3

Qualifications

High school diploma or GED required, prefer associate degree or higher. 2 years of relevant experience in a technical help desk environment. Valid driver's license, insurance and reliable personal vehicle. Required certifications: A+ Microsoft Office Specialist ACMT (Apple) or Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10). Optional certifications: MCSA Server 2016 Network+, Security+

Required Experience

• Knowledgeable with ConnectWise or similar ticket or case management system
• Experience with Microsoft Office applications
• Experience with Kaseya or similar remote access software
• Experience configuring and troubleshooting Office 365 and VMware
• Experience configuring/deploying workstations using MDT (Microsoft Deployment Toolkit)
• Experience with patching and installing critical updates to workstations and servers
• Experience with Windows workstation installation and configuration
• Experience with hardware and networking topology
• Experience with vendor support/management

Reasonable Accommodation

Data, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Working Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.

Reasonable Accommodation

Data, Inc. provides reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Pay Transparency Statement

Data, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.

EEO Statement

Data, Inc. is an equal opportunity employer and complies with all non-discrimination obligations, including the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics.

Questions

If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at hr@doyontechgroup.com.

Additional Information

Contact (781) 312-8005 for questions on the job posting.