Tier 3 IT Support Technician

Location: St. Petersburg, FL - Full-Time, on-site Hourly Range: $28.85 - $31.25/hour Who We Are RCG is a fast-growing federal contracting firm proudly Certified™ as a Great Place to Work®. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed. We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL. A hybrid work schedule may be considered following a successful probationary period and based on performance and operational needs. Please note: Due to the secure nature of this government agency, all candidates must be able to meet any client-specific background check requirements. The Opportunity This full-time, office-first position is ideal for an experienced IT professional with strong technical depth and a proactive, independent work style. Supporting a geographically dispersed user base of approximately 225 customers, the Tier 3 IT Support Technician will handle complex IT functions and advanced troubleshooting tasks that exceed the capacity of lower-tier service desk staff. You will work alongside two other Tier 3 technicians and three Tier 2 technicians, playing a key role in maintaining a responsive, reliable IT environment that directly supports mission-critical government operations. Requirements What You'll Do Lead Software Testing, Approval & Deployment Design, develop, and maintain a centralized software repository for internal users and IT staffPackage and deploy applications in hybrid local/cloud environmentsEnsure software compatibility, license compliance, and cross-platform functionalityProvide administrative support for cloud-based tools such as Google WorkspaceSupport users with software installation, operation, and updates Mobile Device Management Serve as the primary mobile device manager for approximately 54 devicesOversee provisioning, lifecycle management, security, and technical supportEnsure compliance with organizational mobile device policies Tier 3 Service Desk Support Provide advanced IT support and resolve escalated technical issuesTroubleshoot complex hardware and software issues; conduct root cause analysisPerform system imaging, endpoint patching, and mobile device troubleshootingDevelop and maintain SOPs; lead small-scale technical projectsSupport Windows workstation environments and act as a technical escalation point Qualifications Bachelor's degree in Computer Science, Information Technology, or related fieldMinimum 4 years of hands-on experience with software testing and validationStrong background in Tier 3 or senior-level IT support (enterprise or government preferred)Proficiency in software packaging, deployment, and license managementExperience with cloud-based enterprise solutions (e.g., Google Workspace)In-depth knowledge of Windows OS, system imaging, and endpoint managementExperience supporting and managing organizational mobile devicesExcellent troubleshooting, documentation, and communication skillsAbility to manage multiple priorities while following established proceduresStrong verbal and written communication skills in EnglishAbility to work independently and maintain confidentiality and security protocols Preferred Experience in a federal or multi-site IT environmentFamiliarity with hybrid cloud infrastructure and service management toolsPrior experience supporting government agency end users Work Environment Full-time, office-first role based in St. Petersburg, FLHybrid schedule may be approved after probationary period, pending performance and client approvalOccasional local travel may be required Physical Demands Must be able to lift up to 75 lbs on occasionReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions Equal Opportunity Employer RCG, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, sexual orientation/gender identity, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace. Benefits Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Short Term & Long Term DisabilityTraining & DevelopmentWellness Resources