End User Software and Hardware Technician

Qualifications

• Travel time requirements 80% + (Must have Real ID/Passport for both Rental Cars/ Domestic Air Travel)
• Flexible schedule is required including early/late flights and work hours and may include some weekend work/travel.
• Must be available to travel on short notice.
• Able to perform installs of low voltage cabling, including data, phone, other IT related tasks.
• Basic computers skills.
• Basic networking skills.
• Have reliable transportation to get to the office/airport.
• Basic data infrastructure knowledge.

What You Will Be Doing

• Travel to sites to perform both installation and removal of equipment such as but not limited to: Network Infrastructure, registers, low voltage cabling, shower systems, PCs, Printers, etc.
• Perform site surveys for new acquisitions, new constructions, and remodels.
• Project management and overseeing all aspects of IT related projects for conversions and remodels.
• Travel to sites to perform both installation and removal of equipment such as but not limited to: Network Infrastructure, registers, low voltage cabling, shower systems, PCs, Printers, etc.
• Provide daily hardware and software support specific to business operations and various projects.
• Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
• Image and Stage new hardware specific to business operation.
• Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
• Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
• Contact for IT projects including attending meetings as the subject matter expert. Strong problem-solving skills.
• A customer service skills.
• Possess advanced critical thinking skills.
• To develop and write technical documentation.
• Self-organization and time management skills.
• Communication skills are required.
• Evaluate and test emerging technologies

Working Conditions/Physical Requirements

• This position is in a conventional office and/or warehouse facility during normal business hours.
• In this role, the employee is continuously sitting and typing, frequently talking, and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl.
• The employee is occasionally required to lift and/or move objects 10 to 40 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Standing, walking, bending over, and repetitive use of legs are done occasionally.

Benefits

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan