End User Computer Technician
Job Grade 3 | Job Tier 3 | Career Area: Information Technology | Supervisor No | Job Type: Management | Positions Remaining: 1 (as of 13-Oct-2026)
About the role
Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.
Responsibilities
- Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
- Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation.
- Tests new SOPs and elevates incorrect procedures for revision or correction.
- Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.
- Uses the IT problem management database to research known problems.
- Assists with maintaining IT computing equipment to meet established life cycle plans.
- May provide training to end-users in new IT technical features and solutions to problems.
- Performs other duties as assigned.
Requirements
Three years computer technical support. Or Bachelor's degree and one year experience in computer technical support.
Preferred degree: BACHELORS DEGREE.
Preferred major/minor: BUSINESS ADMINISTRATION, INFORMATION TECHNOLOGY.
Preferred certificate/license: CISCO CERTIFIED NETWORKING TECH.
Additional qualifications/requirements: Work – Onsite (Ft. Sam Houston Exchange). Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”. PCS Not Authorized/LSP Not Authorized.
Work Challenges
- 24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends.
- IT environment is constantly changing demanding quick solutions and evolving skills.
- IT position - there may be extensive TDY associated with this IT work.