End User Computer Technician

Major Duties

• Maintains monitoring of various computing systems for performance.
• Identifies, documents, and troubleshoots routine and non-routine performance events.
• Repairs and upgrades IT operating equipment and software as directed.
• Updates associated documentation.
• Tests new SOPs and elevates incorrect procedures for revision or correction.
• Responds to telephone calls and email requests for assistance with IT operations.
• Uses the IT problem management database to research known problems.
• Maintains IT computing equipment to meet established life cycle plans.
• Provides training to end-users in new IT technical features and solutions to problems.

Work Challenges

• 24x7 work environment supporting Exchange operations.
• Shift work, on-call, and after-hours project work.
• Holidays and weekends may be included.
• Extensive travel (TDY) associated with this IT work.

Qualifications

• Three years computer technical support.
• Or Bachelor's degree and one year experience in computer technical support.
• Degree (one of): Business Administration - Preferred, Information Technology - Preferred.
• Certificate/License (one of): Cisco Certified Networking Technician - Preferred.

Additional Qualifications/Requirements

• Work – Onsite (Wainwright Exchange).
• Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”.
• PCS Not Authorized/Lump Sum Payment of ($15,000) May be Authorized.

Pay

Salary Minimum $47,396.00

Schedule

24x7 work environment supporting Exchange operations.