End User Computer Technician

About the role

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center).

Safeguards physical access to Exchange restricted data, processes and services.

Responsibilities

• Maintains computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
• Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation.
• Tests new SOPs and elevates incorrect procedures for revision or correction.
• Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.
• Uses the IT problem management database to research known problems.
• Assists with maintaining IT computing equipment to meet established life cycle plans.
• May provide training to end-users in new IT technical features and solutions to problems.
• Performs other duties as assigned.

Requirements

• Three years computer technical support.
• Or Bachelor's degree and one year experience in computer technical support.
• Degree (one Of): BACHELORS DEGREE - Preferred Major/Minor (one Of): BUSINESS ADMINISTRATION - Preferred INFORMATION TECHNOLOGY - Preferred
• Certificate/License (one Of): CISCO CERTIFIED NETWORKING TECH - Preferred

Qualifications

• PCS Not Authorized/LSP Not Authorized
• Work – Onsite (Ft. Jackson Exchange)
• Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”

Work Challenges

• 24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends
• IT environment is constantly changing demanding quick solutions and evolving skills
• IT position - there may be extensive TDY associated with this IT work

Pay

N/A

Schedule

N/A

Benefits

N/A