End User & Desktop Engineering Manager - Bartlett, TN (Onsite / Hybrid)

Job Summary

We are seeking an experienced End User & Desktop Engineering Manager to lead desktop support operations, endpoint engineering, and user-facing infrastructure initiatives across enterprise environments. This role combines hands-on technical expertise with team leadership responsibilities and requires experience supporting both modern Windows platforms and legacy systems.

Key Responsibilities

• Lead and manage desktop support and endpoint engineering teams to ensure high-quality service delivery.
• Oversee deployment, configuration, patching, and lifecycle management of Windows endpoints.
• Manage Active Directory environments including Group Policy Objects (GPOs), Organizational Units (OUs), and user access controls.
• Administer identity and access management processes to maintain secure and compliant access.
• Serve as Tier-3 escalation support for complex desktop and endpoint-related issues.
• Support and maintain legacy Windows XP/7 systems through secure isolation and operational controls.
• Develop migration and modernization strategies for legacy endpoint environments.
• Manage endpoint compliance, patch management, device security, and software deployment processes.
• Collaborate with infrastructure and security teams to improve endpoint stability and security posture.
• Maintain documentation, operational procedures, and endpoint standards.

Required Qualifications

• 5+ years of experience in desktop support, endpoint engineering, or end-user computing environments.
• 2+ years of leadership, lead, or management experience.
• Strong hands-on experience with: Active Directory Group Policy (GPO), Identity & Access Management (IAM), Windows 10/11 administration, Legacy Windows XP/7 environments.
• Experience with endpoint management tools such as: Microsoft Intune, Microsoft Endpoint Configuration Manager.
• Experience with software deployment, patch management, and endpoint security.
• Strong troubleshooting and Tier-3 support capabilities.
• Excellent communication and leadership skills.

Preferred Qualifications

• Experience in manufacturing, healthcare, logistics, or enterprise operational environments.
• Knowledge of endpoint security frameworks and compliance standards.
• Experience with automation and scripting tools such as PowerShell.
• Experience supporting hybrid or enterprise-scale environments.