Manager, Desktop & Applications Engineering

Responsibilities

• Directly lead, mentor, and develop a high-performing team of desktop engineers and application analysts.
• Foster a collaborative team culture oriented around continuous improvement, knowledge sharing, and cross-training.
• Partner with the Senior Manager of Advanced Endpoint Engineering to shape and execute the End User Computing (EUC) roadmap.
• Drive the firm's modern desktop experience strategy, leveraging Microsoft 365 and cloud-based capabilities.
• Oversee the configuration, optimization, and governance of the Microsoft 365 suite.
• Champion a cloud-first, modern management approach to endpoint management.
• Serve as the firm's subject matter authority on legal desktop applications.
• Manage the full application lifecycle for legal and business applications.
• Own Level 3 escalation management for desktop and application issues.
• Analyze, design, and implement enterprise application solutions.
• Maintain clear, thorough, and current technical documentation.

Qualifications

• A Bachelor's degree in Computer Science, Information Systems, or a related technical discipline.
• 7 to 10 years of progressive experience in desktop engineering, application integration, or systems engineering.
• Prior experience directly managing or leading a team of engineers or analysts.
• Expertise in Windows OS customization, registry management, Group Policy, and Microsoft Intune policy configuration.
• Strong experience using enterprise troubleshooting and performance monitoring tools.
• In-depth knowledge of legal applications, including iManage Work 10, the Litera Desktop suite, BigHand digital dictation and workflow solutions, IntApp Time, and Adobe Acrobat DC.
• Demonstrated experience in Microsoft 365 and Office 365 cloud-based capabilities.
• Hands-on experience with virtualization and cloud platforms.
• Advanced PowerShell and SQL skills.
• Hands-on experience with profile management and personalization tools.
• Exceptional communication skills and ability to translate complex technical matters for non-technical stakeholders.
• Proactive problem-solving skills and a commitment to service excellence.
• Strong documentation skills.

Benefits

At Willkie, we offer a highly competitive compensation package with exceptional benefits.