Manager, Desktop Engineering

Essential Duties And Responsibilities

• Own the day-to-day delivery and evolution of assigned end user computing platforms, including: Windows and macOS endpoints, Virtual desktop platforms (e.g., Windows 365), Application deployment, patching, and lifecycle management, Endpoint configuration and management standards
• Ensure platforms operate reliably, securely, and at scale through proactive maintenance and oversight
• Partner with Information Security to implement and sustain: Endpoint security baselines, Device compliance and access controls, Hardening standards and remediation actions
• Support internal, regulatory, and audit requirements related to endpoint environments
• Participate in investigation and remediation of endpoint-related security events and incidents
• Maintain engineering standards for builds, configurations, deployments, scripting, and documentation
• Drive improvements in efficiency and quality through automation and tooling (e.g., PowerShell, Intune capabilities)
• Contribute to efforts to modernize endpoint management and reduce reliance on legacy processes and tools
• Execute desktop engineering initiatives such as OS upgrades, security enhancements, platform changes, and new technology rollouts
• Plan, execute, and coordinate assigned projects or workstreams, including testing, scheduling, and stakeholder communication
• Balance project delivery with operational responsibilities to ensure platform stability

Cross-Functional Collaboration

• Work closely with: End User Support to improve supportability and reduce recurring issues, Infrastructure and Networking teams on dependencies and integrations, Training and Knowledge teams to support documentation and user readiness
• Communicate platform changes, timelines, risks, and dependencies clearly to impacted stakeholders

Continuous Improvement & Quality

• Support structured testing and pilot programs for platform changes and upgrades
• Incorporate feedback, incident reviews, and lessons learned into future improvements
• Maintain accurate documentation, runbooks, and configuration records to support operational consistency

Qualifications

• Strong troubleshooting skills for complex desktop, application, and deployment issues
• Ability to own complex technical areas and deliver outcomes
• Bachelor’s degree in information technology, Computer Science, Engineering, or related field, or equivalent experience
• Seven or more years of experience in desktop engineering, endpoint management, or end user computing roles in an enterprise environment
• Experience supporting OS upgrades, security initiatives, and platform modernization efforts
• Prior responsibility for platform or service ownership strongly preferred
• Relevant technical certifications preferred but not required
• Solid understanding of endpoint security, compliance, and risk considerations
• Organized and execution-focused, with the ability to manage multiple concurrent tasks and priorities
• Project management skills and experience coordinating technical workstreams a plus
• Clear communicator with both technical and non-technical partners

Benefits And More

• Health, dental, and vision insurance
• Life and disability insurance
• Retail & Savings Plan
• Emergency back-up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks

Pay

The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience: $160,000.00 - $210,000.00