End User Computing Tech

Responsibilities

• Provide IT support across a wide range of client activities.
• Maintain end-user computing equipment, primarily Windows-based systems, with some Linux machines.
• Manage the ServiceNow ticket queue by reviewing open tickets and following approved ticket workflows.
• Prioritize tasks effectively based on SLAs, call volumes, site criticality, and customer requirements.
• Support the full lifecycle of end-user devices, including imaging, deployment, inventory tracking, and disposal.
• Deliver ‘White Gloom’ service to users, even in high-pressure situations.
• Work effectively in a project-based environment that requires flexibility and strong teamwork.
• Perform other duties as assigned by the End-User Computing (EUC) Manager.

Qualifications

• Strong understanding of deskside support, IT service delivery and project work within End-User Computing (EUC) or Field Support Operations (FSO) environments.
• Proficiency in Windows 11, Microsoft Office 365, and endpoint management tools (e.g., Microsoft Intune, Active Directory); knowledge of Linux is also required.
• Strong attention to detail and organizational skills, essential for maintaining accurate laptop inventory.
• Ability to provide consistent, high-quality customer support across a diverse user base, including various personality types and management levels (e.g. C-suite executives).
• Experience providing IT support to manufacturing sites (factories) is desirable.
• Flexible and adaptable, with a proactive “can-do” attitude to meet client deliverables and timelines.

Pay

The base salary range for this role is between $63,000 and $73,000 depending on skills and qualifications of the candidate.